Company Description :
WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. WeDriveU operates private shuttle and public transit systems across the U.
S serving millions of passenger journeys a year. The company's 4,000+ team members operate 2,300 vehicles across 44 U.S. locations, providing safe, reliable and sustainable options as part of a global family of brands serving more than 1B bus and rail passengers on four continents.
Visit www.wedriveu.com.
Job Description :
The Customer Service Representative (CSR) will report to the Program Manager and Operations Manager and receive guidance or direction from the client's or HQ's Transportation Management Team.
The CSR will provide exceptional customer service to our client's employees, respond to all employee's transportation requests / queries, and monitor transportation services for shuttle and tram programs.
Note This position requires the ability to stand outside for prolonged periods of time - up to 8 hours or more per day.
Duties and Responsibilities :
Provide outstanding customer service. Ensure commuters are directed to the correct buses and provide ETA and route information, as necessary.
Respond to any questions relating to services and ensure passengers of any route or service changes. Monitor vendor / operations equipment to ensure safety of passengers and report any service concerns to the Transportation Center.
Ensure that all bus routes are operating are constantly operating and adequately servicing the client's needs. Managing the flow of passengers and making sure all passengers are self-distancing.
Enforce company's passenger policies and procedures. Troubleshoot shuttle items in real time as it relates to signage, barriers, and staging.
Additional duties and responsibilities may apply.
Skills Required and Physical Demands :
Excellent written and verbal communication skills Able to work a split shift and with flexible with hours. Standing outside for prolonged periods of time - up to 8 hours or more per day.
Basic understanding of GPS tracking, vehicle dispatch operations, and radio communication equipment. Additional skills and physical demands may apply.
Education and Qualifications :
Hard requirements :
2 years of customer service experience
Preferred requirements :
High School diploma or equivalent
EEOC
WeDriveU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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