Desktop Support Specialist-DOS

Job Description

Job Description

Desktop Support Specialist

Essential Job Functions :

Global Financial Services Charleston (GFSC) of the Department of State requires the contractor to provide Network Manager support for Global Systems Operations (GSO), Internal Systems and Messaging Unit (ISM).

GSO provides financial systems services to the global Department of State (DoS) user community and services to personnel in Charleston, Bangkok, and Paris.

Internal Systems and Messaging Unit (ISM) is responsible for providing support for all desktop, server, network hardware operations and maintenance, and support of IRM Standard Operating Environment software.

The unit handles all issues pertaining to Microsoft Windows Server and Desktop Operating Systems, S.M.A.R.T. messaging, Microsoft Office products, and mobile computing devices (i.

e., Laptops, Blackberries, and Global OpenNet (GO) Tokens).

Job Responsibilities :

• Manages and troubleshoots complex virtual server network
• Designs enterprise level environments that host financial applications
• Identifies and resolves technical problems with Servers and network systems
• Upgrades software and hardware on Servers and network infrastructure
• Integrates and automates Windows activities
• Assists in the management of local and wide area networks; security configurations for virtual environments and networks;

installs patches for servers and network devices

Software Systems Utilized :

• Microsoft O365 Office Suite
• Microsoft Windows 10
• PowerShell Scripting language
• Cisco IOS
• NetApp ONTAP
• Red Hat Enterprise Linux
• Nutanix
• Tripwire
• HPE Synergy

Skills :

• Emphasis on teamwork and works well in a team-oriented environment
• Solution oriented and strong troubleshooting skills
• Process driven and follows protocol
• Passion for leading

Qualifications :

Education / Experience Requirements :

• A four-year degree in an Information Technology (IT) or business-related field is preferred. Experience supporting Microsoft (MS) server and desktop operating systems, MS Exchange server and the latest versions of the MS Office suite including Outlook for e-mail, (5) years is preferred;
• experience providing desktop support, one year is preferred, experience configuring, managing and troubleshooting virtual server environments;
• experience configuring, managing and troubleshooting Blade servers is a plus; experience managing networked based data storage devices and tape backups;
• experience with Active Directory computer network systems; experience in providing user support and trouble-shooting local and wide area network problems;
• experience in leading teams and / or supervising work groups is a plus; a Comp TIA A+, Network + certification, technical certification in network operations, Server +, Security +, certification with Network Appliance or VMware certification is a plus and would offset the education requirements;

experience in PC installation, operation and maintenance supporting a Department of State based network would be a plus.

Certifications may be substituted for education or degree type : Comp TIA A+, Network +, Server +, Security +, Network Appliance, VMware, Network operations,

Technology experience required :

• PC workstation operations including 0365 Office Suite
• Administration of Microsoft Active Directory
• Network Shares and permission
• Windows PowerShell for system administration

Security Clearance Requirement :

All contractors supporting this Department must be able to either possess or obtain a security clearance of Top Secret / SCI.

Important note to consider : A Security Clearance will open a lot of other doors for your career in the Government to include possibilities of being hired directly.

Work Schedule :

The employee will work an 8-hour shift between the hours of 6 : 15 am to 6 : 00 pm with a non-compensated 45-minute lunch (See your Project Manager for work schedule and department policies).

Additional hours may be required and must be authorized by your Project Manager and DoS Management. This position is required to be on-site (no hybrid option).

IFAS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.