Customer Service Representative

See yourself at Odyssey.

Join the team as our new Customer Service Representative!

Who We Are & Why We're Hiring

Odyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve.

Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.

Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements.

Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements.

In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise.

Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.

Based in vibrant Kennesaw, GA Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

Visit us at : About the Job :

About the Job :

Odyssey FAK Managed Services (CTS) Capital Transportation Solutions LLC (CTS), a subsidiary of Odyssey Logistics & Technology Corporation (Odyssey), safely and efficiently handles over one million shipments annually for a diverse customer base of manufacturers, distributors, retailers, freight forwarders and intermediaries across all industry categories.

FAK stands for "Freight All Kinds".

Based in vibrant Kennesaw, GA, Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!

In This Role, You Will :

• Work on an assigned customer base in accordance to the CSR Guidelines & department operations.
• Establish and maintain relationships with potential and existing Odyssey ShipRite Solutions customers.
• Review options to suggest the most efficient and cost-effective modes of transport.
• Coordinate shipments based on customer requests.
• Assist with problem shipments, problem resolutions, and customer issues.
• Responding to customer emails and phone calls that have escalated past the CSR / Tracer to reach a solution. If unable to resolve, escalate to Problem Resolution and Team Lead.
• Act as a liaison between customers, carriers, and upper management.
• Responsible for your daily operation and workload.
• Daily team assignments and timely work completion.
• Update and maintain shipping records in company databases.
• Maintain quality work performance and time management.
• Managing emails and assuring they are answered in a timely manner.
• Logged onto the phone and ready to answer calls in an appropriate manner.

Qualifications

We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply.

While having desired qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply.

We are always looking for people who will bring something new to the table!

Required :

• High school diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong computer skills.
• Effective problem-solving skills.
• Proven track record for maintaining customer accounts.

Location : This is a in-office role in Kennesaw, GA

We offer a generous compensation and benefits package including :

• Choice of medical plans with FSA, HRA and HSA options
• Company-paid dental and life / disability Plans
• 401K with company match
• Preferred vendor discounts
• Competitive Paid Time Off

No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.

Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.

Odyssey does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.