Manager, Customer Care

Full Time Manager, Customer Care at Moxion Power Co. (United States)

The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.

Manager, Customer Care

Moxion Power Co. United States

Date Posted : 08 Jun, 2023

Work Location : Richmond, CA, United States

Salary Offered : Not Specified

Job Type : Full Time

Experience Required : 6+ years

Remote Work : No

Stock Options : No

Vacancies : 1 available

About Us

Moxion is a vertically integrated manufacturer of all-electric mobile power and energy storage solutions. We have developed commercial-scale, powerful, silent, and emissions-free mobile battery stations that are designed to replace traditional diesel generators in most applications today.

We’re pioneering mobile energy storage technology, leveraging vertical integration and a software-enabled service model to deliver last-mile electrification for our customers and communities.

The Role

As Moxion's first Manager of Customer Care, you will develop a strategic and supportive model to provide end-to-end success for all customers.

You will also focus on developing a team of highly functional individuals to build loyalty and ensure long-term customer retention through delivering product information, technical troubleshooting, sales generation, and addressing a variety of client issues.

What you'll do :

• Own the vision and roadmap (both operational and technical) for Customer Support Processes and Procedures.
• Lead the process development of best-in-class Customer Success through collaboration with diverse stakeholders and data-driven quality standards.
• Develop short-term and long-term priorities, goals, and metrics and drive accountability towards those goals.
• Write user requirements and work with software development teams to build tools and automate processes.
• Partner with leadership to establish a world-class customer experience through management tools and operational guardrails.
• Drive continuous improvement through all facets of operation.
• Contribute as a productive, forward-thinking member of the leadership team.
• Work collaboratively with the team and many internal stakeholders to review, understand and evolve digital user journeys from end to end.
• Successfully lead and develop direct reports to achieve operational excellence.
• Apply clear thinking, excellent communication, and strong analytic skills to help solve problems, manage stakeholders, scope business and technical requirements, and prioritize project work.

Skills to be successful :

• Strong oral and written communication skills are crucial, ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Project Management experience in a related industry.
• Leadership and team development.
• Excellent teamwork, communication, and interpersonal skills.
• Treats the business as their own.

Pay Equity

Moxion is committed to the principle of pay equity paying employees equitably for substantially similar work. Compensation displayed is a range.

Maximum amounts are reserved for those candidates that exceed all experience and background requirements. We reserve the right to offer compensation based on level of experience.

At Moxion you get :

Health, dental, and vision coverage, PTO, competitive equity & compensation packages, free lunch, coffee, and snacks onsite, flexible work from home (for some roles), free tax advisory services, access to employee stores and discounts, company swag, investment in professional development courses, and parental leave program.

We Value :

People are at the core of Moxion’s values. We care about growth for our people and team, and this translates to an open and transparent culture.

Moxion believes that diversity is as core to our business as the underlying products and technology we’re developing.

Moxion is looking for candidates who identify with different races, religions, national origins, age groups, genders, or gender identities, and we don’t discriminate against marital status, physical or mental disability, health or medical conditions, military and veteran status, genetic information, and other classifications that may or may not be protected by law.

If you can bring a unique perspective or experience to our company, please apply.

Moxion is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process, please let our recruiting team know.

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