Job Description
Job Description
OVERVIEW
We are seeking a ServiceNow Analyst to support an enterprise ServiceNow platform as it expands its CMDB and asset management footprint. This analyst will work alongside technical leads and internal stakeholders to ensure clean data migration, effective CI relationships, and readiness for future Hardware Asset Management (HAM) adoption. This is a collaborative, data-driven role focused on quality, visibility, and operational maturity.
- Location : Remote or Hybrid, Pacific Time overlap (If hybrid, Seattle, WA Location)
- Duration : 12 months (high liklihood of extension)
- Rate : $45 / hr to $58 / hr DOE
RESPONSIBILITIES
Support CMDB cleansing, CI normalization, and record enrichmentAssist in maturing Software Asset Management operationsPrepare for future HAM initiatives through foundational data governanceGenerate reports, dashboards, and compliance snapshots for internal stakeholdersCollaborate with internal CMDB resource and the Sr. ServiceNow Developer to align effortsContribute to documentation, process improvement, and platform usabilityValidate discovery results and reconcile data discrepanciesMaintain CI relationships ensuring accurate dependency mappingTrack and manage software asset records including licenses and entitlementsMonitor software compliance and identify optimization opportunitiesCreate and enforce data standards including naming conventions and classification rulesBuild dashboards showing CMDB health metrics and asset lifecycle distributionSupport audit readiness with compliance reportingEngage with stakeholders across IT Operations, Security, Procurement, and FinanceQUALIFICATIONS
Required :
2+ years of experience working with ServiceNow, specifically CMDB or SAMUnderstanding of CI relationships, lifecycle states, and discovery integrationFamiliarity with asset governance frameworks and best practicesStrong Excel, reporting, and documentation skillsExcellent attention to detail and a proactive mindsetExperience with CI record management, enrichment, and data validationKnowledge of Software Asset Management including license compliance and entitlement trackingAbility to build ServiceNow reports and dashboardsData analysis skills with ability to identify patterns and anomaliesStrong communication skills for working with technical and non-technical stakeholdersExperience with ServiceNow UI navigation including lists, forms, and configurationPreferred :
ITIL Foundation certificationServiceNow certifications (CSA or Micro-certifications in CMDB or Asset Management)Understanding of CMDB data model and CI classesSQL knowledge for advanced reportingExperience with ServiceNow Discovery and reconciliation processesKnowledge of Hardware Asset Management conceptsServiceNow Service Mapping experienceExperience with data migration or system consolidation projectsFamiliarity with additional data visualization tools (Power BI, Tableau)We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other non-merit factor. We are committed to creating a diverse and inclusive environment for all employees.
