DEPUTY COMMISSIONER

Deputy Commissioner

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provides temporary shelter, and connects individuals and families to stable housing all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Operations oversees the day-to-day operations of the agency's Single Adult, Adult Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming / shelter initiatives. This Division is responsible for making sure that services to the City's most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs. The Deputy Commissioner provides executive leadership, strategic direction, and operational management. This role focuses on improving system performance by reducing clients' length of stay in shelter, increasing permanent housing placements, and ensuring compliance with all applicable federal, state, and local mandates. The Deputy Commissioner also leads cross-sector partnerships and interagency coordination to advance program goals. This position oversees a substantial portion of the Division's $400 million annual budget and directly supervises a segment of the Division's approximately 500 staff members, with an emphasis on accountability, performance improvement, and client-centered outcomes.

The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services M-VI to function as a Deputy Commissioner who will :

• Provide strategic and operational leadership over Single Adult and Adult Family shelter programs, ensuring efficient, compliant, and outcome-driven operations. Oversee initiatives to accelerate permanent housing placements and reduce shelter dependency.
• Advise DHS leadership on shelter operations policies related to the Singles and Adult Families portfolio. Implement system-wide strategies aligned with City initiatives to reduce adult homelessness.
• Lead collaborative efforts with DHS units, DSS / HRA, HPD, DOHMH-VA-HH, and community partners to enhance service delivery and improve housing outcomes for single adults and adult families.
• Manage performance tracking tools to monitor shelter utilization, housing placements, and provider performance in adult-serving programs. Ensure corrective actions and accountability mechanisms are in place.
• Represent DHS in public and interagency forums concerning adult shelter operations, including City Council, community boards, and advocacy organizations.
• Cultivate a high-performing and mission-driven team culture focused on quality service delivery, equity, and innovation.

Hours / Schedule : Mon-Friday 8 : 00 am 4pm Based on 24 / 7 coverage.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.