IN-DHS
Front Desk Receptionist (750984)
302 W. Washington Street
Indianapolis, IN 46204
Webcam only
$20 / HR W2 without benefits.
Front Desk Receptionist
1. PHONES Utilizing excellent customer service, answer agency main phone line via MSTeams in a courteous and patient manner and transfer to appropriate staff or department using agency contact listing.
2. PHONE LOG Calls received will be entered into a log.
3. VOICEMAILS Check the admin. email inbox for voicemail messages and forward to the appropriate staff or department.
4. GUESTS / VISITORS / CAMERAS Greet guests / visitors in a courteous manner, ask to help them and direct to appropriate staff or department.
Those looking for Federal Homeland Security / Immigration / Citizenship you will direct them to the downtown location. Watch lobby cameras for foot traffic or suspicious visitors.
5. CONTACT LISTINGS Maintain a current contact listing for the agency and important numbers listing.
6. PACKAGE DELIVERIES notify appropriate contacts of any FedEx or UPS boxes dropped off at the front desk.
7. SCANNING back up for assisting with scanning old paper files into an online electronic software system.
8. ADMINISTRATION various administrative assistance duties as needed.
Training provided for all systems. Knowledge of MS Office recommended.
Required / Desired skills
Previous administrative assistant experience with strong written communication skills. 5 yrs
Previous receptionist experience answering high-volume main phone lines. 5 yrs
Previous experience in MSTeams for receiving / forwarding calls, as well as for internal / external meetings. Will train, if needed. 2 yrs
Previous customer service experience in a customer-facing role with strong verbal communication skills. 2 yrs
Working knowledge of all MS Suite or Office 365 - including data entry and the ability to learn additional software programs as needed. 2 yrs
High School diploma or equivalent 4 yrs
Associates degree or administrative assistant certification and / or equivalent work experience. Highly desired
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