Client Care Management and Business Development in Eatontown NJ

Benefits : 401(k)

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Training & development

Position Summary and General Purpose :

Home Watch Caregivers of Eatontown NJ is the premier provider of private home care services in Eatontown, Asbury Park, Redbank, Neptune, Long Branch, and Shrewsbury.

We are a new office and aspire to be a top provider of high-touch customer experience. We specialize in providing compassionate live-in and hourly care.

Each client has a designated Care Team comprised of a registered nurse, social worker, and caregiver(s). We provide relief and assurance to family members who know that their loved ones are happy, safe, and cared for.

We are seeking a Full-time Client Care Manager (Social Worker) to join our family. The ideal candidate will have community roots in Eatontown (Monmouth County).

We are looking for a self-starter specializing in home care and the health Industry.

You will be responsible for handling leads (intake calls), meeting with potential clients, and once onboarded acting as the main point of contact for the client, family members, or client representatives communicating all schedule changes.

You will be required to communicate any changes to the client’s schedule or condition in real-time to the Client Service Team.

You will be expected to establish a rapport with Caregivers and learn their skills so you can properly match them to your clients.

The ideal candidate will be known in their community and have relationships with key facilities. To succeed in this role, the candidate must possess a can-do attitude, be able to multi-task, and must collaborate effectively with their peers.

Essential duties and responsibilities include the following :

Client Service-Case Management :

Handles and validates initial leads (intake calls)

Schedules in-person visits with potential clients to assess their needs.

Responsible for sending and executing the service agreement.

Build rapport with assigned clients, family members, and or client representatives.

Acts as the primary contact for the client / client representative, communicates all schedule changes to the clients in real time.

Resolves all client issues in real time.

Communicate in real-time any changes to the client’s schedule or condition to the client service team.

Get to know Caregivers and make recommendations to the scheduling team in the matching process.

Coordinates Registered Nurse visit and the first day of service.

Plays an active role in weekly client service meetings.

Responsible for being part of the on-call weekend rotation (every 5 weeks) and once during the week.

Play a role in interview caregivers.

Marketing :

Build relationships with referral sources to grow revenue where appropriate.

Build relationships within the community to grow revenue where appropriate.

Community & Facility Support as requested.

Participate in professional organizations and events to promote services.

Office Administration :

Oversee the day-to-day operations of the agency, ensuring high-quality care and compliance with all regulatory requirements.

Develop and implement policies and procedures that improve the efficiency and effectiveness of agency services, including caregiver schedules.

Oversee staff training to include orientation, case orientation, and ongoing training.

Maintain strong relationships with clients, families, and healthcare providers, addressing any concerns and ensuring client and caregiver satisfaction.

Oversee the maintenance of client and employee records, ensuring accuracy, confidentiality, and compliance with regulations.

Lead quality improvement initiatives and ensure the agency adheres to best practices.

Provide on-call support as needed.

Education & Requirements :

Minimum : Certified Nursing Aide (CNA) preferred or Licensed Practicing Nurse (LPN), Licensed Master of Social Work (MSW), Licensed Clinical of Social Work (LCSW).

At least 2 years of clinical experience, must be fully vaccinated against COVID-19.

Experience & Qualifications :

Must be skilled at establishing rapport and providing consultative customer service.

Have community roots in Monmouth County to help grow the business.

A winning smile and can do attitude.

Strong oral and written communication skills-articulate, courteous, and friendly

Attention to detail and ability to work in a fast-paced environment.

Intermediate computer skills in Microsoft Office products and care management software

We offer :

A family-friendly / flexible working environment

Benefits after 90 days

Brand-specific training for 3 weeks (2 weeks remote +1 week in Denver Colorado)

Annual Bonus after 1 year of service.

Full Time Hourly $25

Flexible work from home options available.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.

All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Homewatch Caregivers Corporate.