Executive Director

Executive Director : Role Overview

Role Overview

The Executive Director is a high challenge, high energy role giving leadership to all aspects of the restaurant to achieve standards of excellence in serving our guests and growing the business.

If you enjoy the challenge of leading in a fast-paced environment, driving business growth and leading a highly engaged, high impact team, this may be the role for you!

Company Overview

Chick fil A Chesterfield has been serving the valley since 2007 guided by the four commitments of our mission statement :

1. obsession for exceptional service

2. drive for continual growth

3. commitment to operational excellence

4. focus on developing remarkable leaders

Our vision is to be the first choice of dining destination(s) for our community and those travelling through it. To be the first choice of employment in Chesterfield because of our reputation for fair wages and a work environment that is both personally and professionally rewarding.

We care deeply about making a positive impact on every guest and team member interaction and we also seek to support these causes to make a positive difference in our community :

• Making sure every child has the supplies they need to thrive at school
• Value and care for the service members and their families who serve our country
• Ensure the critically sick in our community have access to the care they need

We are committed to working hard, playing hard and growing together in our professionally development so that each member of our team is always ready for the next step in their career.

Executive Director Role

Requirements :

4-year degree completed

5 years of experience in leading teams of more than 50 people

5 years of experience owning the P&L of a business operation of more than $5M annual sales.

Working knowledge of restaurant systems and operations

Available Monday Saturday, 6 : 30am to 11pm. Directors will be off on Sunday and one additional day per week (not to include national holiday weeks / weekends)

Benefits : 401K (3% Match)

401K (3% Match)

Full health benefits (Medical, Dental, Vision)

Tuition free 4-year degree program through Missouri Baptist University

Master’s degree programs available

Additional college scholarships from $1000 to $25,000 available for continuing education

Most Sundays off

Complimentary Club Fitness premium membership

Complimentary debt elimination / personal finance coaching through Ramsey Solutions

Complimentary business / leadership coaching with Kingdom Capital Leadership Institute

Complimentary oil change 2x a year to offset the wear and tear of the commute to work

Complimentary quarterly car detailing through Waterway Carwash

Paid time off accruing after the first 3 months of full-time employment

Report directly to the Owner / Operator of the restaurant

Fun and very fast paced environment

Growth opportunities both within the restaurant, and nationally as a member of the Field

Training Staff or the Leadership Development Program

I’m looking for an Executive Director for the Chick-fil-A in Chesterfield Valley.

Your availability needs to encompass the range of hours the restaurant is open, which currently is 6 : 30am-10pm (closers are usually out by 11).

Opportunity to manage a staff of roughly 75 people.

This role invests 80% of their time directly in the operation of the restaurant, and the remaining 20% on back office administrative tasks ranging from schedule management to restaurant performance analysis.

Between the two, this leader is responsible to :

• Work with the Owner / Operator to establish the long-term plan for continued sales growth and sustained profitability.
• Lead all aspects of the restaurant operation (front of house, back of house, back office, drive thru, catering, 3rd party sales, additional distribution points)
• Ensure we operate within the top 10% of chain-wide customer satisfaction through all day parts.
• Actively work to correct issues with guests, staff, equipment, and vendors and creates systems to ensure a long-term fix.
• Drive the financial performance of the business
• Provide feedback in line with our established schedule
• Make the necessary operational changes to achieve published goals and metrics
• Oversee organization and maintenance of office operations.
• Work with the Kitchen Director to monitor food costs and manage waste within the
• Partner with the Training Director and Owner / Operator to recruit and select our identified ideal candidates for staff : Hungry, Humble, Smarl.
• Responsible for the morale and positive work environment of the entire staff.
• Actively work to maintain healthy working relationships within the Director team.
• Unify the restaurant team around our vision, mission, and values, and displays those to the team.
• Coach and mentor front line team members.
• Prepare staff and leadership to speak about our processes, best practices, and their role within the business.
• Serve as the main point of contact for the Director team for Owner / Operator
• Analyze and adjusts operations / strategies around CEM reports
• Main point of contact for other restaurant visits, and Support Center interactions
• Review the set-up sheets for the week with the Director of Daily Ops to ensure proper coverage, correct positioning, and training opportunities.
• Establish and communicate the sales goals, transaction goals, and CEM targets for each day part, each week.
• Oversee the inventory and EOM count process with the Kitchen Director.
• Work with the Owner / Operator to establish and manage the restaurant budget, sales forecast, and financial performance for the restaurant.
• Actively manage labor and labor budget, to include overtime limits, across each day part to ensure restaurant achieves monthly labor goal.
• Ensure payroll / HR accuracy monthly
• Audit HR files and labor practices (particularly youth employment) for state and federal compliance.

Working at a Chick-fil-A® restaurant is more than a job it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.