Principal Process Manager, Process Transformation

Plano 1 (31061), United States of America, Plano, TexasPrincipal Process Manager, Process Transformation

Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank, this team’s scope is horizontal across the bank and as such it supports numerous critical processes and transactions.

By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients.

One of the most impactful groups within the CCO team is the Process Optimization team.

Process improvement or redesign initiatives, and make recommendations on changes. Collect and analyze data for supporting recommendations and manage formal process documents.

Lead Project teams and broader enterprise initiatives to represent business for changes that may impact department processes.

General Responsibilities :

Be a trusted partner collaborating through internal consulting engagements that are impactful to cost, quality and delivery

Redesign and optimize workflows / processes utilizing analytical Lean Six Sigma principles / tools

Act as a servant leader to teach, facilitate and coach Commercial Bank associates and leaders to achieve breakthrough improvements

Plan and Lead process improvement initiatives to completion

Resolve complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes;

escalate breakdowns in the process by asking the right questions and identify / involve the right stakeholders to correct breakdowns

Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)

Collaborate on larger initiatives, including representing departments on broader change control forums for input and to represent department interests;

may challenge forum decisions if project outcome impacts department processes. May participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, liaise with training, and partner with groups on execution efforts

Coach and train junior PM levels on processes, performance targets and goals

Provide customer service and training to internal customers on specific processes they manage; may deliver presentations, including up to the executive level

Ability to lead workshops to creatively design / facilitate solutions

Ability to teach tools to your project team and the larger organization including why and how we use them

Ability to work at a minimum on 3 or more projects at a time varying in size and complexity

Basic Qualifications :

High School Diploma, GED or equivalent certification

At least 3 years of process improvement experience

At least 3 years of experience managing project teams and deliverables

Preferred Qualifications :

Bachelor’s Degree or Military experience

1+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

2+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

Six Sigma Certification, Lean, Change Management or Agile certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

How our hybrid model works :

This role is hybrid meaning associates typically spend about half their time (2-3 days per week) in-person at one of our offices listed on this job posting.

Monday and Fridays are enterprise- wide virtual work days. Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.

CommOps

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.

Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace.

All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law.

• Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law;
• San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act;

and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.