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Senior Solutions Engineer

Senior Solutions Engineer

TiugoBoston, MA, US
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Job Description

Job Description

Salary : About Uploadcare

Uploadcare is a leading file upload and delivery platform, enabling developers worldwide to upload, store, optimize, and deliver digital content for applications and websites via a powerful suite of APIs. The company was founded in 2011 by experienced web development and image processing enthusiasts who encountered problems with uploading and managing files and decided to create an all-in-one solution that worked at scale. 13 years later, Uploadcare has grown rapidly, garnering clients like PandaDoc, Buffer, Zapier, and more.

Uploadcare is part of Tiugo Technologies, a suite of market-leading API-first developer platforms focused on content creation and digital collaboration, including CKEditor, TinyMCE, and ButterCMS. Together, our products have powered millions of software applications and websites. Enabling content and communication in everything from Microsoft to NASA, you might not know our name, but youve probably used our software. To learn more about Uploadcare, visit

uploadcare.com.

About the Role

Uploadcare is looking for a sharp, hands-on Senior Solutions Engineer to join our go-to-market team. This role is a key technical partner to our sales, customer success, and marketing teams. You'll work directly with prospects and customers to design solutions using our API-driven media optimization platform, answer technical questions, and help bridge the gap between business needs and product capabilities. This isnt just a demo jockey role. Youll be involved from first touch through onboarding, expansion, and customer retention. Youll help developers and product teams understand how to solve real problems with Uploadcare and youll be a critical feedback loop to product and marketing.

What You'll Do

  • Join sales and customer success calls as the technical voice in the room
  • Scope out integration paths with Uploadcares APIs (uploads, file transformations, CDN delivery, AI features, etc.)
  • Translate business goals into technical implementation plans
  • Answer technical questions in pre-sales and post-sales cycles, including architecture, performance, and security topics
  • Build and deliver demos, sample integrations, and technical content (docs, code snippets, walkthroughs)
  • Act as the liaison between the customer and internal product / engineering when it comes to roadmap needs or feature discussions
  • Support marketing with technical input for whitepapers, blog posts, webinars, and campaigns
  • Maintain a pulse on our customer base and help customer success teams identify white space and expansion opportunities

What We're Looking For

  • 5+ years in a customer-facing technical role (Solutions Engineering, Sales Engineering, Solutions Architecture, etc.)
  • Strong technical foundation : you're comfortable reading docs, building API integrations, and explaining architectural trade-offs
  • Experience working with frontend frameworks like React, or JAMstack platforms is a plus
  • Excellent communication skills you can explain complex ideas simply and clearly
  • You're just as comfortable on a Zoom call with a CTO as you are walking a developer through an integration
  • You are a team player who is focused on results while being considerate of everyone else (relationships are just as important as results).
  • Bonus points if youve worked in a fast-moving startup or API-first environment
  • Why Join Uploadcare?

    Were building the infrastructure for how modern teams handle images and video online fast, reliable, and programmable. Our customers are developers, product managers, designers, and digital teams building high-performance applications.

    If you want to work with a smart, supportive team and help shape how developers build user experiences, wed love to hear from you. Aside from a great team, some of our benefits include :

  • Competitive medical, PTO, and retirement benefits
  • Extra paid leave and dedicated funds to pursue personal development (up to 5 days and $1500 a year based on tenure)
  • Access to a mental health and wellbeing platform with 24 / 7 dedicated psychological support, and targeted programs to promote wellness
  • Birthday leave
  • Fully remote work options
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