Description
SAIC is seeking a TACNET ISEA Network Engineer (Fleet Support) to join our team in San Diego, CA . This position is a Hybrid Remote with expectations to be onsite in San Diego during the week.
Candidate will interface with Active Duty personnel and US Government employees to provide top notch repair support with a focus on United States Navy related networks.
Related systems include ADNS, ISNS, CANES, CENTRIXS, Legacy SCI, VIXS, WRBS and all associated installed applications. The position may require travel, equal to approximately 25%, both US and international along with some off hours support.
JOB DESCRIPTION :
- Provide break / fix Information Technology support in a fast paced, high energy environment.
- Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
- Provide root cause analysis and be comfortable recommending permanent configuration changes when necessary.
- Work in cooperation with external partners, including consultants, agencies and vendors, to troubleshoot intra-system issues, and to assist with system integration design solutions.
- Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment.
- Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and / or audio communication activities.
- Attend and participate in technical meetings, report on technical progress, prepare briefs, and provide presentations.
- Participate in integrated product teams and engineering / design reviews.
Qualifications
REQUIRED EDUCATION AND EXPERIENCE :
Bachelors and two (2) years or more of related experience; Masters and 0 years
experience. An additional four years of experience may be applied in lieu of a Bachelors. 4 + years’ experience in a military network environment directly related to the proposed area of responsibility.
- Administration experience with Cisco switches and routers OR Windows Server.
- Working knowledge and experience with basic networking concepts and protocols.
REQUIRED CLEARANCE :
- Must have a current Active Secret Clearance
- Must be a current U.S. Citizen
REQUIRED CERTIFICATIONS :
- Must have a current DoD IAT Level II certification such as CompTIA Security+ certification
- Must be able to obtain one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, or equivalent within 6 months of hire date
DESIRED SKILLS :
- 1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
- 1 year of experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX or other Ticketing systems.
- 1+ years of prior IT Helpdesk related work experience in a Windows call center environment.
- Basic experience in supporting Microsoft Office and Windows OS in an enterprise environment. Familiarity with Excel, PowerPoint, Outlook, Word and Database Software.
- Understanding of Databases and knowledge Management tools.
- Knowledge on how to query and tailor reports from a database.
- Customer Service orientated.
- Familiarity with one of the following systems is a plus : CANES, ADNS, CENTRIXS, ISNS / ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF.
Target salary range : $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
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