Sr Manager of Metabolic Product Design

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Find out more about this role by reading the information below, then apply to be considered.

Position Summary

We are looking for a Senior Manager that will be deeply engaged in the launch and product improvement phases for the products in our Caremark Care Management / Delivery portfolio.

These products include :

• Our Deprescription product that helps Caremark members with Type 2 diabetes work with a tailored nutrition and monitoring program with the goal of reducing or eliminating their reliance on medication.
• A personalized Weight Management program that helps Caremark members to engage a tailored nutrition and monitoring program with the goal of preventing the need for Anti-Obesity medication or minimizing side effects while taking those medications.

You will become deeply familiar with the intricacies of our products' clinical and operational design as a subject matter expert.

Your home will be on the product team. You will work cross-functionally across the Pharmacy Benefits Management (PBM) care management organization and the broader CVS enterprise with our clinical operations team, customer experience team and marketers, product operations team, clinical teams, legal / privacy / compliance, client implementation teams, and finance.

Responsibilities

• Identify opportunities to reduce the complexity and increase accessibility, engagement, and impact across product versions and customizations.
• Document and own the end-to-end technical delivery architecture of the products from a business perspective, identifying impacts to customer and member use cases from proposed changes to architecture.
• Ensure product design documentation and member journeys are fully articulated, revised as needed, and are transparently available to interested parties throughout the organization.
• Facilitate and own business requirements for a product performance monitoring information exchange architecture (and metrics provision).
• Define new or revised capability requirements irrespective of source.
• Define user stories, member journeys, and resulting requirements to drive product improvement iterations.
• Participate in UAT (as a business owner) to ensure digital development meets predetermined acceptance criteria.
• Use data-driven insights and a deep understanding of product performance to identify and prioritize a product backlog that will drive differentiation and value creation.
• Maintain business ownership over ongoing product development projects, ensuring all engaged parties are delivering on outcomes that will result in key product expansions / improvements, owning overall validation of business outcomes and how the project 'connects' with other pieces of the product design, and managing escalations or risks as needed.
• Assess and triage customer requests for product customization.
• Other projects as directed.

Capabilities :

The ideal candidate brings a combination of strategic and tactical problem-solving skills with a 'hands-on' orientation, who understands what it takes to drive tangible change, can create a sense of urgency, make decisions quickly, and effectively influence others.

This person should be able to demonstrate :

• A deep enjoyment for getting into the details of how products work and defining the business outcomes required for product delivery.
• The ability to develop and interpret user stories.
• Structured and logical thinking with the ability to identify and define business problems and issues.
• The ability to succinctly convey complex issues to a diverse range of constituents, both verbally and in writing at all levels of an organization.
• Highly developed project management skills.
• Advanced project management and office software application skills (e.g., PowerPoint, Excel, Visio).
• Solid relationship-building skills and the ability to foster effective working relations across a cross-functional team including functional and divisional leaders.
• Intellectual curiosity and tenacity with the ability and willingness to learn on the fly to understand and solve complex problems.

Required Qualifications

• Experience managing direct reports and providing guidance on their professional development and personal growth.
• 5 to 10 years of experience in product design or product management (graduate-level education may substitute for experience).
• Experience executing the product development lifecycle.
• Experience effectively working with 10+ colleagues in multiple functional areas such as Business Strategy, Commercialization, Clinical Strategy / Support / Operations, Technical Operations, Sales, Customer Support, Finance, Legal, Privacy, and Compliance.

Preferred Qualifications

• Advanced degree in a business-related or health-related field.
• Previous experience working with remote teams.

Education

Bachelor's degree or equivalent practical experience.

Pay Range

The typical pay range for this role is : $79,200.00 - $174,200.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.

This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time, and other time off are provided consistent with relevant state law and Company policies.

CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevent them from being vaccinated.

You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment.

Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.

CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.

com. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.

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