DETAILED STATEMENT OF JOB DUTIES AND RESPONSIBILITIES :
Stay current on stakeholder needs and the program vision
Serve as the custodian of program objectives and business requirements and assist in their realization
Produce a variety of high-quality documents within stipulated timelines that are complete, universally acceptable, and effectively communicate objectives.
Participate in and contribute to JRM / JAD workshops with business SMEs, developers, testers, and BAs to analyze business processes, workflows, business policies, events, triggers, roles, integrated systems, data flows, etc.
Develop user stories working closely with business SME's in identifying / eliciting and documenting business requirements
Publish / Review Business Requirements Documents, Requirements Traceability Matrix (RTM), mapping requirements, and test cases to ensure complete test coverage against in-scope requirements.
Review test summary reports ensuring adequate testing coverage for key functional areas.
Support stakeholders during each release / implementation.
Closely co-ordinate with business stakeholders and track the deliverable submission, review and approval for supporting the ongoing enhancement release schedule.
Support program director for tracking the enhancement resources capacity, assignment of weekly tasks, and utilization of the weekly hours.
Learn the program's requirements management, change management, and defect management tools and track requirements / defect status throughout the project for the functional areas.
Understand and proactively review existing processes, identify opportunities for improvement and make constructive suggestions for change that would benefit the Program
Serve as an SME for the program and contribute to and review documents crafted by other teams.
EDUCATION, EXPERIENCE, and QUALIFICATIONS
Bachelor's Degree
4-5 years of IT applications experience as a Business Analyst
At least 2 years of experience supporting a benefits management program's eligibility management processes
Demonstrated understanding of complex information workflows through a Content Management Solution to publish sensitive information
Demonstrated ability to analyze and synthesize business requirements
Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
Excellent communication & negotiation skills and experience in supporting technical and non-technical staff
Strong background in developing trust and confidence in relationships with stakeholders and cross-functional teams; experience coordinating and fulfilling requests for internal / external changes
Demonstrated expertise in information systems, business operations, requirements analysis, and integration / design of solutions.
The candidate must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including flexibility to perform in an ever
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