Digital Banking Specialist I
Location Des Moines, IA
of openings 1
Apply Now (https : / / phh.tbe.taleo.net / phh03 / ats / careers / v2 / applyRequisition?org BANKERSTRUST&cws 37&rid 1690)
Job Brief
This Digital Banking Specialists provide support for Digital Banking functions and processing as part of the Digital Banking team in the Electronic Banking Department.
There are important qualities you look for in an employer meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more.
At Bankers Trust, our team members experience an inclusive and community-focused culture and were proud of the premier workplace weve created.
We regularly receive best in class results through our biennial employee engagement survey. Were also proud to receive recognition from others, including our designation as a Best Place for Working Parents, being a four-time recipient of the Greater Des Moines Partnerships Inclusion Award, and being named one of the Best Businesses Supporting Local Charity by readers of the Business Record.
Job Summary :
This Digital Banking Specialists provide support for Digital Banking functions and processing as part of the Digital Banking team in the Electronic Banking Department.
This position is responsible for the processing and support of sweep accounts, E-Lockbox, business and consumer internet banking and bill pay, business and consumer mobile banking, express deposits, providing commercial customer service support, People Pay, FDIC-Insured Sweep Account, and other electronic banking functions.
This position will also answer internal and external phone calls and reconcile miscellaneous General Ledger and deposit accounts.
Primary Functions and / or Responsibilities :
Process pending new consumer online banking registrations, maintenance requests, bill pay registrations, and bill pay temporary and permanent limit updates (ensuring appropriate approvals are received)
Open, monitor, and process cases for bill pay and People Pay disputes (according to Reg E requirements as applicable)
Process any business and consumer Digital Banking new setups or maintenance requests. Send out welcome emails and login instructions for all new setups.
Process Repo sweep file and sweep confirmations
Pull reports and submit daily settlement requests for Bill Pay Consolidation f / k / a E-Lockbox service
Review and approve / decline mobile banking deposit exceptions during closing shift
Process reconcilements of various Digital Banking General Ledger and deposit accounts
Answer internal and external phone calls and provide customer support for all functions processed by the Digital Banking team, including assisting customers with troubleshooting any issues they may experience
Process other miscellaneous functions, including scanning, address changes, and filing
Process various month end tasks, including reconcilements and reports
Complete special projects and other duties as assigned
Education and / or Experience :
Two-year post-secondary degree / specialized study preferred OR an equivalent combination of education and experience
College background preferred
At least one year of previous experience in customer service, bank operations, and / or Digital Banking product experience required
Or a combination of education and experience
Specific Skills, Knowledge & Abilities :
Strong understanding of financial institutions, payment processing flows (especially electronic payments) and the financial networks for processing
Extensive knowledge of any applicable digital payment regulations
Hiring Salary Range
The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidates prior related experience & education and will be finalized at the time of offer.
In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and / or commissions.
Hiring Salary Range : $20.75 - $24.50 (Annualized at 40 hours per week : $43,160 - $50,960)
Benefits
Group Health, Dental, and Vision Insurance
Generous Paid Time Off (PTO)
Volunteer Time Off (VTO)
401(k) plan with lucrative company match
Tuition assistance
Company Paid Life Insurance
Paid Parental Leave
Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
Team Member Banking - a suite of products and services with special benefits for employees
Hybrid Eligibility : Position may be eligible for a hybrid work schedule (requiring some days in the office each week).
AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER
PROTECTED VETERANS AND INDIVIDUAL WITH DISABILITY