Consumer Product Strategy Analyst III - Change Management

Description

This job is responsible for performing more complex analysis and modeling to minimize loss exposure and negative impacts to the customer experience.

Key responsibilities include utilizing a variety of systems such as Excel, SAS, SQL, Tableau, and other relational data bases to provide analytical support on strategies, ensure goals are met, and propose policy and procedural changes within segmentation structures to produce optimal results.

Job expectations include evaluating data to assess potential fraud risk and create mitigation strategies.

The Change Management team is part of the Internal Organizational Structure : Workforce Strategy, Forecasting and Performance, Reporting & Diagnostics organization within Client Protection.

The primary focus of the team is to drive robust Information Control environment providing greater level of communication, tracking, and governance.

Key priorities for the team are :

Managing tracking for UCRA, SBO, Project ingestion coordination and impact on function

Regulatory, Policy, Product Strategy Impact tracking on Financial rates for losses and capacity needs

SOP library development, maintenance, and functional training

Responsibilities :

Initiative sizing and coordination with the Capacity, Workforce, Loss Forecasting and Reporting teams

Socializing FTE needs with LOB and partners

Recommends ways to help the business achieve desired outcomes and make informed business decisions using data analysis outputs

Performs complex analysis of financial models, market data, financial data, and portfolio trends to understand product performance and improve portfolio risk, profitability, performance forecasting, and operational performance

Leads coordination of the production of product performance reports and updates for senior management

Generally, the work routine occurs with monthly Capacity reviews. As part of the responsibilities of the role, the teammate will develop business partner relationships with operations, strategies, finance & HR.

Throughout the tenure of the role, the teammate should gain exposure, acumen, and develop or improve skills in Excel and Senior Leaders / Executive Presentations.

Required Qualifications :

2 years experience in Fraud / Claims, Support, or Leadership role

Intermediate working knowledge of Excel, PowerPoint, Word

Ability to connect dots and how data / topics relate and interact

Intellectual curiosity and strong urge to figure out the whys of a problem and come up with solutions

Able to interact effectively with all levels of leadership

Attention to detail

Strong organizational skills to ensure team deadlines are met

Desired Qualifications :

Fraud Detection or Claims Experience

Capacity Planning Experience

Proficiency in Data Mining and Data Analysis concepts

SQL, SAS, Tableau or MicroStrategy Experience

Project Management Experience

Workforce Management

Skills : Business Analytics

Business Analytics

Business Intelligence

Data Quality Management

Fraud Management

Monitoring, Surveillance, and Testing

Collaboration

Data Visualization

Oral Communications

Problem Solving

Written Communications

Analytical Thinking

Critical Thinking

Data and Trend Analysis

Innovative Thinking

Research

Shift :

1st shift (United States of America)

Hours Per Week :