Summary
The Customer Service Representative (CSR) is responsible for working with customers face to face and helping with product selection.
Work Hours : Monday Friday 8am-5pm, and alternating Saturdays from 9am-12pm.
Compensation : This hourly, non-exempt position pays from $18 to $21 per hour, with overtime compensated at 1.5 times the base rate.
New hires usually earn between $38,400 and $52,600 annually, or more, depending on experience, overtime hours, and bonuses.
To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities :
- Effective and efficient handling of customer transactions.
- Accurately record and maintain customer contact information and details.
- Build and maintain company customer relationships.
- Answer inbound sales calls and make outbound sales calls.
- Consistent following up on promises and commitments in a timely manner with customers.
- Track stock levels to ensure customer orders are handled effectively.
- Assist customers in determining order requirements or services.
- Appropriately identify and escalate customer issues.
- Quote prices and credit terms, and prepare sales orders for customers.
- Complete sales transactions and processing of payments.
- Schedule trucking and delivery of material to customer, based on delivery schedule.
- Create shipping order and packing list.
- Troubleshoot customer issues during delivery process.
- Partner with Sales Representative to keep account transactions and literature up to date.
- Practice Customer focus, collaboration, and communication with team
- Retain up to date knowledge of company products
- Perform additional duties as required and or requested.
Additionally the candidate must meet the following Education and / or Experience requirements :
- High School Education Required. Some college work completed preferred.
- Minimum 2 years customer service experience.
- Clear communication with the ability to use positive language.
- Attentiveness.
- Proven ability to handle multiple tasks at once.
- Goal oriented focus
- Good mathematical skills; ability to do calculations quickly.
- Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.
- Intermediate skills in MS Outlook, Word and Excel.
- Bilingual (Spanish) preferred.
Bilingual Customer Service Representative (full-time & Part-time)
MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (T...
Ft Work From Home - Customer Service Representative
Competitive Pay / Medical, dental and vision / PTO / Paid training - As a Customer Service Rep you'll: Answer inbound client calls to assist and resolve any concerns; Utilize high-performing customer service skills to meet and maintain expected KPI's; Conduct research to provide answers for customer...
Customer Service Representative - Remote
The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:. We're looking for enthusiastic individuals who are eager to lea...
Fishing Enthusiast - Customer Service Representative - Tackle Warehouse Georgia
Our mission is clear: to deliver an exceptional shopping experience by recommending the perfect products and providing unparalleled service. Serve as a direct point of contact between the company and customers. Build strong connections with both new and existing customers by supporting their needs t...
Spanish Bilingual Customer Service Representative - Work from Home
Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services. In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls fo...
Healthcare Customer Service Representative - Remote
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Customer service experience preferred. Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powere...
Customer Service Representative - Work From Home
Customer Service Representative - Call Center Agent. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. Excellent customer service attitude. Answering phones, emails, and live chat from customers. ...
Customer Service Representative
Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner. Interpersonal and customer service skills. Clean workspace, this is the first point of contact our customers have with our facility. Provide clerical and administrative support to the Ge...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...