Description
Logistics :
This is a full-time position, Monday through Friday, 8am-4 : 30pm or 9 : 30am-6pm. This position will be remote after a training period.
What You’ll Do :
- Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries.
- Handles situations which may require adaptation of response or extensive research.
- Accurately documents inquiries.
- Initiates or processes adjustments or performs other research as needed to resolve inquiries.
- Coordinates with other departments to resolve problems.
- Responds to, researches and / or assists with priority inquiries and special projects as required by management.
- Provides feedback to management regarding customer problems, questions and needs.
- Maintains accurate records on complaints and / or other customer comments, and makes recommendations for changes to management.
- Follows through on complaints until resolved or reports to management as needed.
- Maintains basic knowledge of quality work instructions and company policies.
- Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations.
- Maintains all departmental productivity, quality, and timeliness standards.
- Assist with the training of new employees and cross training of coworkers.
To Qualify for This Position, You’ll Need :
- A High School Diploma or equivalent
- 1 year of claims processing or customer service experience OR Bachelor's Degree in lieu of work experience.
- Skills and Abilities :
- Understands a second language (Bilingual speaking proficiency in Spanish / English)
- Answers telephones
- Diagnoses problems
- Explains benefits, procedures, etc
- Informs stakeholders
- Listens actively
What Blue Can Do For You :
- 401(k) retirement savings plan with company match
- Subsidized health plans and free vision coverage
- Life insurance
- Paid annual leave the longer you work here, the more you earn
- Nine paid holidays
- On-site cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
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