The Executive Selling Partner Relations (ESPR) team tackles issues which cannot be resolved with the tools available to Seller Support Associates.
Our group excels in finding creative, resourceful ways to reduce seller pain points and build seller trust. We partner with teams across the Seller Services organization to assure that our sellers receive the world-class experience that they’ve come to expect.
The ESPR team is seeking an entrepreneurial, innovative, and customer obsessed program manager who excels at stakeholder management.
You will support the program operations within the World-Wide ESPR team through implementation of program and operational mechanisms, alignment and standardization efforts to support scaling, and replication of proven initiatives across the team both geographically and across business verticals.
In this is high-impact, high-visibility position, you will interact with a broad group of stakeholders and will require a self-directed individual with strong attention to detail, great deep dive skills, and curiosity to step into unfamiliar spaces to drive change for Selling Partners through new and existing mechanisms.
Additionally, this position requires the ability to identify root cause, effectively communicate, and drive change with both operations and technical teams.
The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, be curious, and genuinely enjoy the idea of challenging the status quo to innovate for our Selling Partners
Key job responsibilities
- Collaborates to build partnerships with key stakeholder groups, businesses and leaders to ensure systemic problems are addressed and corrected.
- Create and communicate Selling Partner Anecdote and escalation summaries to executives and senior leaders for Anecdotes flashes and business review updates.
- Deep dive repeat issues for individual selling partners and provide coaching and recommendations for improved success on the platform.
- Identify and communicate any potential risks and obstacles with current Marketplace processes, initiatives, and system issues affecting Selling Partners, providing recommendations for corrective action to business stakeholders.
We are open to hiring candidates to work out of one of the following locations :
Seattle, WA, USA
BASIC QUALIFICATIONS
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical / IF formulas, data cleansing, array formulas, etc.)
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
Senior Technical Program Manager
The main function of a Technical Program Manager is to provide successful definition, implementation, and delivery of complex programs that require cross-functional collaboration and interdependencies across a group of projects and/or related activities. Job Title: Technical Program Manager V. Progr...
Senior Design Program Manager
The Customer Service User Experience Team is looking for an enthusiastic, experienced, and collaborative Senior Design Program Manager to join our studio. As a Senior Design Program Manager, you will drive strategic alignment across various businesses and teams to enable the design and development o...
Senior Hardware Engineering Program Manager
We are seeking a Senior Engineering Program Manager (EPM) to drive planning and execution of large-scale, cross-team initiatives. Provide visibility by holding the responsibility for regular reporting to key stakeholders and executives on project and program changes and status. Outstanding communica...
Event Operations Program Manager, Transportation Partner Experience
Have you seen any of the Amazon delivery vehicles driving around your neighborhood? Did you know those drivers actually work for small business owners called Delivery Service Partners that partner with Amazon to deliver packages? The Transportation Partner Experience team (TPX) builds innovative and...
Senior Technical Infrastructure Program Manager, DC Power Utilization Management
We’re seeking an experienced Senior Technical Infrastructure Program Manager in Seattle, WA to oversee data center electrical infrastructure optimization projects. Partner with electrical and mechanical engineers across data center (DC) engineering, DC operations, Field engineering teams to drive re...
Senior Manager Program Management - Replenishment - HYBRID
Manager of Program Management, Replenishment. Support a team of program managers to optimize our current replenishment and forecasting capabilities. Proven ability to build strong relationships with peers, stakeholders, and senior leadership. As the owner of our Replenishment program management func...
Senior Technical Program Manager
As a Senior Technical Program Manager on the business operations team, you will play a crucial role in process improvement and workforce planning project management. Strong interpersonal and communication skills, including the ability to engage effectively with a broad range of audiences including s...
Senior Program Manager , DPIX WW Flex Strategy
A Program Manager must be able to work independently, be comfortable with ambiguity, and be able to influence internal/external partners at all levels of the organization. Program Manager will lead the scope and help us answer questions, like: how do you improve the experience of hundreds of thousan...
Senior Account Manager, Retail (Client Partner)
Senior Account Manager, Retail. Fractal is a strategic AI partner to Fortune 500 companies with a vision to power every human decision in the enterprise. Fractal has been featured as a Great Place to Work by The Economic Times in partnership with the Great Place to Work® Institute and recognized as ...
Senior Principal Technical Program Manager (OCI)
OCI Technical Operation Support Platform Engineering Organization is currently in need of a Senior Principal Technical Program Manager (TPM) to join our fast-growing team. Technical Program Managers (TPM) rely on their technical expertise, mastery of data and business to understand and anticipate bu...