Sr. Program Manager, Differentiated Support, Amazon Shipping

Are you interested in creating the future of e-com shipping? Our team is changing the way we interact with customers around the globe and building a new, emerging shipping business to solve some of the biggest logistical opportunities facing not just Amazon, but the entire industry.

Amazon is looking to hire a highly organized, customer-obsessed and data-driven Sr. Program Manager. You will lead programs in a dynamic and complex space that links our customers, our business and our support partner teams together, holding a high bar with regard to customer obsession and operational performance.

The Amazon Shipping WW Support & Program team is looking for a motivated Sr. Program Manager with experience in contact centers, transportation, operational knowledge, analytical and communication capabilities, and a hands-on passion to dive-deep into processes to support Amazon’s growth in a safe environment for customers, partners and associates.

You will be responsible for supporting process creation, and continuous improvement The role requires the ability to work cross-functionally across operational and technical teams, improving pickup experience for all shippers.

The successful candidate will possess the ability to work across senior levels of leadership in multiple organizations to align on policy and proposed controls, as well as deliver at a high bar for quality.

In this role you will demonstrate excellent judgment, communication skills, instincts in decision-making and proactively and continually improve their level of knowledge about Amazon’s business and relevant technologies.

Key job responsibilities

• Drives scalable solutions to ensure compliance with all relevant regulatory requirements.
• Engages, across organizations, with leadership to design safety and compliance controls, best-in-class processes and systems, and drives continual improvement.
• Makes recommendations to senior management on opportunities for organizational and business-level risk mitigation regarding compliance.
• Maintains subject matter expertise and current industry knowledge to advise senior leadership on emerging trends, regulatory requirements and on impact to business strategic roadmap.
• Earns trust of business partners by proactively engaging in order to understand business plans and providing support aligned with the business roadmap and deliverables.

A day in the life

Working with your team autonomously, analyzing data ensuring cross collaboration with stakeholders. Collaborating with business enablement partners reviewing and approving business expansion initiatives.

Closely working with product, improving existing processes and building new ones to improve overall shipper experience.

BASIC QUALIFICATIONS

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
6 days ago