Technical Localization Project Manager, AI and MT

Technical Localization Project Manager, AI and MT

Job Locations US-NC-Cary HQ US-Remote UK-Glasgow Requisition ID 20063496 Category Project Management Visa Sponsorship No Travel Requirements None

Technical Localization Project Manager- AI and Machine Translation Remote or Hybrid in the US or Scotland

At SAS, where you start doesn’t have to be where you end; there is ample opportunity for internal career mobility. Whether you’re looking to grow a new skill or experience a new role, there’s no time like the present to take the next step.

We’re here to support you in your journey.

About the job

The Globalization team is looking for a Technical Localization Project Manager to manage the AI and Machine Translation aspect of localization process, work closely with engineering and translation teams on implementing, measuring success and improving AI / MT solution to meet or exceed project stakeholder quality expectations.

Globalization is a division of R&D that enables global revenue at SAS by focusing on the international customer experience.

We accomplish this thanks to our team of multicultural employees, distributed through the globe.

As a Technical Localization Project Manager, AI and Machine Translation you will :

• Establish quality measurement framework to access MT and AI quality (both automatically and via human evaluation).
• Maintain and prepare assets for MT training (glossary, translation memories)
• Identify best AI and MT implementation models for the translation step based on industry best practices and internal testing;

train, evaluate and maintain the models.

• Work with a TMS vendor to develop and implement workflows that incorporate AI to improve quality of the output (automated post-editing, quality prediction and smart routing).
• Drive a cross-functional effort to maintain central terminology database (Publications team, Marketing, Products)
• Collect feedback from various stakeholders to establish quality requirements and measure MT output quality on a regular basis.

Develop and execute improvement plans when quality standards are not met.

• Build and maintain relationships with cross-functional teams and stakeholders (Product, Engineering, Marketing, Customer Success) to promote localization best practices and advocate for technical improvements in the localization process
• Identify opportunities for process optimization and efficiency improvements within the localization workflow and work with team members to implement solutions.
• Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.

Required Qualifications

• Work Eastern time zone in the US or in Scotland (UTC) and has flexibility to be able to work with teams in different time zones.
• 5 years of experience in working in a technical project management in localization role / s - ideally in a stakeholder or client-facing role.
• Bachelor's degree required, preferably in Computational Linguistics, Computer Science or related field. Masters is a plus.
• Expert on Machine Learning, LLMs, NLP, process automation and technology, out of the box thinking with data analytical skills to drive great customer experience
• Ability to incorporate custom data into MT models
• Experience in implementing and managing quality control processes for linguistic outputs, ensuring adherence to high-quality standards
• Solid understanding of linguistic metrics and methodologies for evaluating MT quality, including COMET, BLEU scores, and edit distance algorithms
• Extensive experience using and configuring localization technology (TMS / CAT tools, MT) and processes, particularly for CICD software deployment model
• Strong presentation, written and communication skills in English.
• You’re curious, passionate, authentic and accountable. These are our values and influence everything we do.

Preferred Qualifications

• Programming skills are a plus (Python, SQL, mySQL).
• Experience using project management tools (e.g. Jira) and source management systems (e.g. GitHub).
• Experience with extracting terminology, building and maintaining terminology databases
• Proven ability to solve complex linguistic and technical challenges, attention to detail
• Ability to explain very complex issues to the cross-functional team who may not have deep understanding on localization, MT and AI
• Exceptional communication and interpersonal skills with a global mindset, ability to influence different groups to achieve business goals
• Proficiency in additional language(s).

World-Class Benefits

Highlights include...

• Comprehensive medical, prescription, dental and vision plans.
• Medical plan options include...PPO with low annual deductible and copays.HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
• Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ?

The pharmacy will ship prescriptions for no additional charge!

• An industry-leading 401k plan.
• Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
• Volunteer Time Off, parental leave and unlimited paid sick days.
• Generous childcare benefits for all full-time employees.

Diverse and Inclusive

At SAS, it’s not about fitting into our culture it’s about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Our commitment to diversity is a priority to our leadership, all the way up to the top; and it’s essential to who we are.

To put it plainly : you are welcome here.