Habitat for Humanity East Bay / Silicon Valley seeks a Customer Service Specialist for our Concord ReStore location. The ReStore Customer Service Specialist's (CSS) primary role is to maintain systems that create an excellent first and last impression for everyone who visits the ReStore.
Their core responsibility is to organize merchandise to ensure safety, efficiency, and marketability. The CSS will also be responsible for leading volunteers, assisting customers & donors, and creating a welcoming environment.
Essential Functions of Position :
Lead and support groups of volunteers in the ongoing operations of the ReStore.
Assist customers and complete sales transactions through the cash register.
Create an excellent first and last impression for all ReStore guests.
Merchandise and create displays.
Answer the phone and return voicemails with courtesy and respect.
Collect customer information for the Treasure Hunters email list.
Promote and maintain a safe work environment.
Keep the ReStore clean and organized in addition to making sure all inventory is correctly priced.
Assist in loading and unloading merchandise from vehicles.
Assist in developing and adhering to criteria for donated materials.
Knowledge, Skills, and Abilities :
A successful applicant will have the following abilities :
Quick learner
Must possess (or have the ability to learn) strong leadership skills.
Excellent communication skills.
Excellent customer service skills.
Excellent organizational skills. Operate a cash register with proficiency. Previous experience with cashiering or customer service is desirable.
Must be able to supervise volunteers with a wide range of skills and abilities.
Good computer skills with knowledge of Microsoft Windows, Office (Word, Excel, and Outlook), eBay, and Craigslist.
Knowledge of fair market values of new and used building materials is a plus (not required)
Ability to speak and understand Spanish is a plus (not required)
Working Environment / Physical Requirements :
Must be able to safely lift 25-50 lbs., stand, squat, bend, and climb in / out of the truck multiple times a day. Must be able to stand for (2) 4-hour shifts throughout an 8-hour workday with periodic breaks.
Compensation and Benefits
Compensation is based on experience. We offer health, vision, and dental insurance to full-time employees and cover 90% of employee premiums and 50% for spouses and dependents.
We provide a 4% annual salary match to your 403(b) retirement plan after one year of service, with a three-year cliff vesting.
We also offer generous paid time off, including vacation, sick leave, and 13 paid holidays.
Habitat for Humanity ReStores are nonprofit home improvement stores and donation centers that sell new and gently used furniture, home accessories, building materials, and appliances to the public.
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