Position Summary
The Customer Service Representative is responsible for greeting customers and assisting them with questions or directing them to the appropriate department / personnel.
Duties & Responsibilities
- Promptly greet customers and answer phones; recognizing and responding to sales opportunities individually and through referral selling.
- Support bank campaigns and sales initiatives.
- Assist customers with savings bond redemption.
- Balance travel and gift cards on a monthly basis.
- Process / log incoming mail from USPS / UPS and FedEx.
- Provide on-going maintenance of customers' accounts in person, over the phone, and by email.
Education & Experience
Knowledge of :
Strong oral and written communication skills
Ability to :
- Maintain visual attention and mental concentration for extended periods of time
- Work independently
Education and Training :
- Requires High School diploma.
- 1 or more years of banking experience preferred.
- Requires knowledge of Microsoft Office.
Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent.
A team with diverse talent, working together, is essential to Busey's commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability / Vets.
Visit Busey.com / Careers to learn more about Busey's Equal Opportunity Employment.
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