Job Description
Job Description
- Greet guests with a welcoming smile and friendly demeanor
- Perform all guest check-in and check-out procedures
- Obtain or confirm guest information, assign rooms, activate and distribute keys, etc.
- Collect payment for room charges and other fees
- Answer phones
- Check and send emails
- Make and confirm reservations
- Maintain a clean and tidy work space at all times
- Inform guests of hotel amenities and offerings
- Be informed and up-to-date on all types of room accommodation and availability
- Communicate with housekeeping
- Provide local information on restaurants, special sites, activities, etc.
- Resolve customer complaints and problems calmly and effectively
- Notify management of any serious issues that you cannot resolve
- Maintain a friendly, personable disposition
- Perform various clerical tasks as needed
Front Desk Agent Requirements and Qualifications
- High school diploma or GED equivalent preferred
- Previous experience in customer service and / or hospitality industry preferred
- Experience using hotel booking software a plus
- Computer literate and proficient using Microsoft Suite
- Personable and outgoing when dealing with guests
- Professional phone demeanor
- Excellent customer service skills
- Ability to maintain calm, polite, and patient in stressful situations
- Organized and detail-oriented
- Ability to connect with guests and consistently give them a positive customer experience
- Must be able to work 40+ hrs a week
Company Description
We are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time.
We get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.
You can check out our website at www.courtesyinneugene.com.
Our staff is like family!
Company Description
We are a 34 room independent motel in Downtown Eugene. We have 10 or less employees at any given time. r nWe get great reviews from our guest and we are looking for a team player who has excellent work ethic and takes pride in there work.
r nYou can check out our website at www.courtesyinneugene.com. r n r n r nOur staff is like family!
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