Google Cloud Network EngineerOpenkyber • CA, United States
Google Cloud Network Engineer
Openkyber • CA, United States
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job_description.job_card.job_descriptionStrong Administrative and custom config knowledge on Atlassian Cloud : Jira Software, JSM, Jira Align, Analytics, Confluence, Admin. ROVO AI : Strong understanding of platform architecture, with hands-on experience in OOTB and Custom ROVO agents. Skilled in ROVO actions and integrations with Jira, Confluence, and A4J
Role : Atlassian Cloud Support Engineer
Location : Frisco TX & Atlanta GA (This is hybrid role hence we are looking for locals)
Duration : Long term contract
Key Responsibilities
- Atlassian Cloud Support
- Administer and support Jira Software, JSM, Jira Align, Jira Analytics, and Confluence Cloud.
- Manage projects, workflows, permission schemes, request types, dashboards, and Confluence spaces.
- Handle user provisioning and access management via Entra ID / SSO.
- Provide operational support for day-to-day activities, tickets, and escalations.
- Configure, test, and deploy ROVO OOTB agents for Jira Service Management and Confluence KB.
- Integrate ROVO agents with Service Desk intake, Automation for Jira (A4J), and Jira projects.
- Automation, Integrations & Scripting
- Design and build automation rules ((A4J) in Jira, JSM & Confluence.
- Create scripts for bulk administrative operations (Python, Bash, PowerShell, Groovy).
- Support ROVO integrations with third-party systems using ROVO connectors.
- Configure webhooks, connectors, and Marketplace apps for automation and knowledge routing.
- Document knowledge articles, playbooks, and SOPs in Confluence for operational teams.
Required Skills
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Network Engineer • CA, United States