A company is looking for a Customer Support Representative to assist in building their customer service operations in the US.
Key ResponsibilitiesProvide exceptional customer support through various channels, including calls and in-app chatIdentify and report trends in customer feedback to improve processes and productsSupport team members by mentoring new joiners and serving as a point of escalationRequired QualificationsWillingness to work shifts between 8am-10pm ET, including weekendsExperience in customer support via phone, email, or chatBackground in tech or financial servicesExperience with financial disputes or fraud is preferredAbility to thrive in a fast-paced and changing environment
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Call Center Representative
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