Operations Supervisor I

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Job ID

361864

Location

Twin Cities

Job Family

Campus Operations

Full / Part Time

Full-Time

Regular / Temporary

Regular

Job Code

7421SD

Employee Class

Civil Service

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About the Job

Operations Supervisor I

U Market Services

Auxiliary Services

Description of Position

This position provides logistical coordination and support for all cross dock distribution on a daily basis and back up for peer supervisors and a number of operational services and processes.

In addition, this position provides the logistical coordination and support of routes and services for the distribution of mail, packages, and other supplies.

Responsibilities

40% Provides logistical coordination and support for all cross dock distribution on a daily basis including research and resolution of labeling and delivery issues.

Serves as a critical customer service contact fielding customer requests, concerns, and inquiries regarding package tracking and all cross-dock functions.

20% Provides oversight and support of various direct report staff and warehouse / receiving functions as needed.

15% Responsible for ongoing delivery activities of temperature sensitive and urgent packages. Responds to requests for expedited deliveries, ETAs, holds, special handling or various other subjects.

10% Provides backup for dock operations at the Academic Health Center, the Biomedical Discovery District and the warehouse operations as needed.

10% Responsible for various month-end and other invoicing tasks

5% Provides backup support for courier dispatching and Campus Mail operations.

Essential Functions of the Position

Provides first line customer service for customers requiring immediate delivery of packages or correspondence. Determines the best use of resources, weighing the needs of the customer against the cost of service.

Utilizes both internal and external delivery resources to render the most efficient level of service. Provides a high level of customer service to both internal and external customers.

Functions in a variety of back-up capacities, as needed by the department.

Work Environment

Work in this classification can include both inside and outside environments. Inside work includes mainly warehouse environments but can also include office, classroom, laboratory and custodial closet locations.

Outside work can include exposure to varied weather environments.

Qualifications

Minimum Qualifications

BA / BS degree or a combination of related education and work experience to equal at least four years. Proven ability to work collaboratively to meet strategic goals within a logistics, production, receiving or warehouse operations environment.

Must have a valid Minnesota driver's license.

Knowledge, Skills and Abilities

Knowledge : Knowledge of vehicle and materials handling operation and safety rules are requirements for the position. Safe handling practices and efficient receiving and processing methods are also expected in this position.

Skills : Good communication skills and ability to work well with a team are a requirement. Skilled at using communication technology, package tracking and electronic request systems utilized to receive and record requests for service.

Abilities : Ability to identify and map efficient delivery routes. Ability to work with various customers and distribution and warehouse staff in a high paced environment.

Ability to manage multiple tasks and carryout varied assignments as requested by management.

Supervision

This position will have one or more direct reporting staff. Incumbents in this classification have the authority to perform or to effectively recommend the following actions : hire, transfer, suspend, promote, discharge, assign work, reward, discipline and direct the work of other employees.

Benefits

Working at the University

At the University of Minnesota, you'll find a flexible work environment and supportive colleagues who are interested in lifelong learning.

We prioritize work-life balance, allowing you to invest in the future of your career and in your life outside of work.

The University also offers a comprehensive benefits package that includes :

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost

Please visit the Office of Human Resources website for more information regarding benefits.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions.

You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail [email protected] or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission.

The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression.

To learn more about diversity at the U : http : / / diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here.

Criminal convictions do not automatically disqualify finalists from employment.

About the U of M

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research.

Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St.

Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).