SENIOR CASE MANAGER

Title : Senior Case Manager

Reports to : Senior Program Manager

Department : Interim Housing

Location : El Puente,711 N. Alameda Street, Los Angeles, CA 90012

Schedule : Tuesday- Saturday, 7 : 00am-3 : 30pm

Status : Full-Time, Non-Exempt (Hourly), Non-Management

Benefits : Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

Welcome to The People Concern! We are glad that you have an interest in joining our team!

What you should know about us!

Here at The People Concern, we pride ourselves on :

• Being courageous leaders, taking action where others sit back!
• Caring for others, where we treat every person in an empathetic and respectful way!
• Upholding our integrity, because we are trustworthy, always doing what is right even when no one else is looking!
• Working as an effective team, where we are always collaborating and supporting each other while pursuing excellence in our work!

Within our Interim Housing sites, specifically, you should know that what sets us apart is :

• We create restorative living environments, where clients can thrive while preparing for permanent housing.
• We prioritize Diversity, Equity & Inclusion among our clients and seek to always create a safe space through cultural competency and humility.
• We seek not to recreate punitive systems of control or power over, but rather share power with the clients, who are the experts in their own lives.
• We believe deeply in trauma-informed care, harm reduction, and the housing first model and expect our teams to always uphold these principles.

What we expect and value in our people :

Initiative : You like to work and be active your whole shift. You find things to keep you busy that benefit the clients and the program at all times.

You make suggestions and pick up tasks to help the community.

Critical thinking / problem solving : You should be able to encounter a problem, gather information, and formulate a solution.

You will be supported by your team, but your thoughts will be valued!

• Tenacity : Simply put, you get the job done. You don't let barriers stop you and you problem solve to find solutions.
• Respect towards others : You are constantly evaluating and assessing yourself for bias and contributing to a Diversity & Inclusion work space.
• Empathy : You see the clients as people. You don't demand respect or infantilize them. You are here to be a part of seeing them on their journeys to living their best lives.

We love where we work and we are honored to do it. If this sounds like something you want in on and can contribute to, please review the formal qualifications and duties below :

Duties and Responsibilities

• Train new Case Managers on creating Housing Plans and other Case Management tasks
• Support new Case Manager with difficult to engage clients
• Complete special projects as assigned
• Potentially run team meetings or represent the program at community meetings
• Serve a caseload of approximately 25 clients, providing active case management for all assigned cases, including meeting weekly with each person individually
• Act as the lead for client's housing-related case management, maintaining an active housing plan for each client on your caseload, based in creative solutions to homelessness
• Maintain a current and thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients, navigating them through the best options for their unique situations
• Work collaboratively with clients to address barriers to housing, including linkages to income / benefits, mental health services, physical health services, etc.
• Develop effective, trusting relationships with clients and use a client-centered approach that includes motivational interviewing, harm reduction, and trauma-informed care
• Advocate for your client's needs in the shelter and when interfacing with other agencies or service providers
• Facilitate intakes for individuals who are referred into interim housing
• Create a supportive environment and ensure clients' progress, utilizing a strengths-based approach
• Facilitate wellness, enrichment, and life skills groups
• Provide crisis intervention when needed
• Maintain client confidentiality at all times while following agency, state and HIPAA regulations
• Create and maintain accurate documentation of client information (intake, referrals, progress notes and service delivery) in HMIS database and in accordance with program funder requirements
• Participate in case conferences, individual supervision, and other staff meetings
• Work in collaboration with other agency and program staff, in order to coordinate services
• Communicate effectively and in a timely manner with management, peers, and clients
• Participate in evaluation and trainings in order to better respond to client / community needs
• Other duties as assigned

Qualifications

• Bachelor's degree in related field, strongly preferred but not required
• Minimum of one (1) year of experience in case management required(Education
• Experience and ability to demonstrate knowledge of issues faced by population served (at-risk, experiencing homelessness, and / or formally homeless )
• Knowledge of HMIS databases and the Coordinated Entry System, strongly preferred
• Skilled in non-violent crisis intervention
• Ability to self-motivate and be flexible in a fast paced environment with minimal supervision
• Strong interpersonal and team building skills
• Strong knowledge of Microsoft Programs (Word, Excel, Outlook). *Computer skill test may be requested during the interview.

Please request reasonable accommodation in advance, if necessary.

Preferred Qualifications

• Minimum 30 WPM typing speed preferred
• Bilingual in English / Spanish preferred

Work Environment

1. Combination of field and office environment

2. Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.

3. On occasion walk or drive to different local sites

4. Will necessitate working in busy and loud environments

5. Will be exposed to elements like cold, heat, dust, noise and odor

6. My need to bend, stoop, twist, and sit throughout the day

EXPECTED BEHAVIORS OF ALL STAFF

• Act as a role model
• Demonstrate a sense of responsibility
• Continuously learn and improve
• Acknowledge your own areas of improvement
• Hear and provide honest, specific and direct feedback
• Create an environment where everyone is welcomed valued and respected
• Collaborate

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based?

on job-related qualifications regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status or any other status protected by federal, state or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community.

Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

With compassion and profound respect for those we serve, we provide a fully integrated system of care - including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing - tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn.

The People Concern's model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.

Benefits & Perks

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates
• Corporate Discounts

Other details

• Pay Type Hourly
• Min Hiring Rate $25.00
• Max Hiring Rate $25.00
• Required Education High School

Apply Now