Practice Manager

Job Description

Job Description

Job Title : Practice Manager

About Us :

At EPIC Health System, we are revolutionizing primary care by integrating specialty care, comprehensive diagnostics, and seamless access to both on-site and off-site specialists.

Our mission is to deliver patient-centered care that addresses not only symptoms but also the overall well-being of our patients.

With a strong commitment to innovation, collaboration, and quality, we strive to improve health outcomes and enhance the patient journey in a holistic healthcare environment.

Job Description :

We are seeking a dynamic and dedicated Practice Manager to oversee the daily operations of our vibrant primary care office.

In this role, you will ensure efficient workflows, high-quality patient care, and optimal resource utilization. Your leadership will be essential in driving operational excellence and fostering a positive, collaborative work atmosphere for our staff and patients alike.

Key Responsibilities :

Staffing & Leadership :

• Recruit, manage, and retain top clinical and administrative talent to meet the evolving needs of our patients.
• Evaluate staff competencies, conduct performance reviews, and implement growth strategies.
• Cultivate a culture of collaboration, continuous improvement, and professional development.

Operational Management :

• Oversee daily operations, ensuring efficient workflows and high patient satisfaction levels.
• Manage clinic schedules, employee attendance, and ensure appropriate staffing.
• Guarantee compliance with healthcare regulations and standards.

Customer Service :

• Deliver exceptional customer service by addressing patient concerns with respect and urgency.
• Advocate for patients to ensure their experience meets our high standards of care.

Supply & Facility Management :

• Maintain adequate inventory of medical supplies and ensure equipment functionality.
• Ensure the clinic environment is clean, safe, and conducive to high-quality care.

Financial & Performance Management :

• Analyze performance data to identify improvement opportunities and implement corrective actions.
• Hold the team accountable for achieving key performance metrics and operational goals.
• Oversee financial intake and banking needs at the center level.

Business Development & Growth :

• Engage in business development initiatives to support clinic expansion, including capacity reporting and schedule optimization.
• Build strong relationships with external partners and vendors to streamline operations.

Compliance & Safety :

• Ensure adherence to all healthcare laws, regulations, and safety standards.
• Implement operational strategies that foster a safe and effective environment for patients and staff.

Job Requirements :

• Minimum of 1 year of operational management experience, preferably in a healthcare setting.
• Proven ability to build and lead high-performing teams through collaboration, trust, and respect.
• Strong conflict resolution skills, with the capacity to facilitate constructive dialogue.
• Exceptional organizational skills and experience in strategic planning and problem-solving.
• Adaptable and flexible, with the ability to pivot strategies in response to changing business and patient care needs.
• Excellent communication skills, both written and verbal, for effective interaction with staff, patients, and external partners.
• Ability to inspire and motivate a team toward shared goals and practice success.
• Proficiency in EHR systems and other practice management tools (e.g., Microsoft Suite, Phreesia).
• A commitment to delivering high-quality patient care and enhancing the overall patient experience.
• Strong focus on customer service excellence and improving patient health outcomes.

Preferred Qualifications :

• Familiarity with Allscripts or similar EHR systems.
• Bachelor’s degree in healthcare administration, business management, or a related field.
• Experience in a primary care or outpatient clinic environment is highly preferred.
• Knowledge of the Metro Detroit healthcare landscape and previous experience in local settings.

What We Offer :

• Competitive salary and comprehensive benefits package.
• A dynamic, supportive work environment that encourages career growth and development.
• The opportunity to make a significant impact on patient care and outcomes in a leading healthcare company.
• Background check is required for this role.

To Learn more about EPIC Health Systems please visit www.epichs.org