Job Description
Job Description
Are you a customer service professional looking for a great insurance opportunity? You might be a perfect fit for our open insurance customer service representative role.
You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions.
Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients.
If this sounds like you, please start your application today!
Compensation : $16 - $18 hourly
$16 - $18 hourly
Responsibilities :
- Apply appropriate changes to consumer policies based on the information provided
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
- Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
Qualifications :
- Must possess exemplary interpersonal skills, communication skills, and active listening skills
- High school diploma or GED equivalent needed
- Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
- Knowledge of insurance products and policy schedules is preferred
- Previous customer service experience required for this position
About Company
Soul Dental is a contemporary, energetic, and growing company co-founded by two female friends. Our mission is to consistently provide exceptional customer service with high-quality dental care that is affordable for the majority of the public with PPO Insurance.
We provide multi-specialty services so that it is convenient for our patients and offers a wonderful learning opportunity for our Doctors.
With music playing in the background and a surrounding atmosphere with the latest technology, Soul Dental is truly a wonderful team environment where everyone can learn and grow.
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