Shift Leader
The Shift Leader supervises
shifts and / or work areas in the operation of a Papa John’s restaurant to ensure
high quality products and customer service are delivered to ensure restaurant
profitability. Other responsibilities include the management of operations
including the execution of all Company policies, procedures, programs and
systems. Ensure compliance with all federal, state and local laws and ethical
business practices.
Responsibilities
Adheres to guidelines, techniques and
expectations for each station including, but not limited to, dough
management, accuracy and proper portioning. Performs assigned work station
duties such as making quality products, follows all product preparations
procedures and maintains established product holding times. Consistently
contributes to achieving the Company’s product goal. Commits to meeting
the needs and expectations of the restaurant’s customers, minimizes
customer complaints and responds appropriately to customer needs. Follows
all policies and procedures as outlined in our TM handbook including, but
not limited to, image (including car topper for delivery drivers),
attendance, safety and security.
Exemplifies and exhibits the Core Values,
maintains a positive attitude, works well with others and is flexible and
adaptable to change.
Ensures adequate shift coverage for
restaurant. Provides immediate feedback and corrects problems when
identified. Maintains product quality, customer service, and performance
responsibilities (such as MCE readiness, food / labor costs, restaurant
cleanliness, etc.) within acceptable standards, follows all policies and
procedures related to shift management.
Contribute to profit goals by ensuring they
stay within company guidelines and target goals by accurately utilizing
the FOCUS System. Execute cash management duties. Assist in the management
of adequate inventory levels using the company’s systems and guidelines to
minimize loss.
Key Ingredients
- High School diploma or GED preferred.
- Serv-Safe / Local or State Food Service
Certification preferred
Previous restaurant shift lead experience
preferred
Skills : Cash management; planning
and organization; effective communication
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