Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at .
Roles and Responsibilities :
- Publish Floor Walk report with incident and service request details.
- Assist users in logging incidents and requests.
- Publish comms room and meeting room health check reports by updating recent photos of comms room devices and cabling in the
report.
- Ability to manage VIPs whenever required.
- Installs, fully configures and supports a range of operating systems and applications.
- Answers customers’ questions and resolves problems regarding the supported suite of applications.
- Assists in resolving various connectivity issues onsite.
- Coordinates schedules with team members to ensure coverage during business hours and for 24-hour On-call resolution.
- Must have experience in troubleshooting Video Conferencing units.
- Expertise in troubleshooting desktop issues.
- Manage the Comms Room.
- Telephony and Network port patching
- Ability to troubleshoot complex desktop issues.
- Provides hands and feet support for network, servers related faults.
- Provide support to IT-related issues for medical devices and equipment.
- Printer support and troubleshooting.
- Should be able to provide support for Client Specific application troubleshooting.
- Vendor Coordination and Logging calls with Vendor.
- Ability to manage new starter requests and induction.
- Perform Physical Asset Audit whenever required and responsible for reporting Assets reports on-site every month.
- Proactively do a check on user assets and comms room assets and ensure the Asset Management tool is up to date.
- Manage the queue and resolve the tickets within SLA.
- Responsible for sharing reports with Team Lead.
In-depth knowledge of :
- Excellent communication Skills
- Be able to attend escalations for the team.
- Proactive floor walks on every site visit.
- Should be available in traveling between multiple sites in a 30-mile radius of each other
- Experience in the medical field is preferred but not compulsory
- Have a car to travel to spoke sites
- Willing to work in shifts roster (Morning, afternoon, and night shift).
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @
Field Service Technician
Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matchin...
Field Service Technician
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Ability to lift up to 50lbs on a repetitive daily basis. Ability to problem solve depending on situation. Install and repair machines and accessories at customer site. ...
Field Service Technician
Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matchin...
IT Field Service Technician
Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at. Publish Floor Walk report with incident and service request details. Assists in resolving various connectivity issues onsite. ...
Industrial Field Service Technician/ Specialist
This is a direct hire position with a salary between $67,000 with benefits based in Charlotte NC. Manufacturing company is seeking a Field Service Specialist to service new and existing equipment. Service/ maintenance of customer equipment on site • Repair equipment in our workshop • Serve as an ons...
Field Service Technician
Job Responsibilities- Provide on-site technical support to distributors for CNC machines requiring major repairs or troubleshooting- Perform thorough inspections, repairs, and maintenance tasks on CNC machines to ensure optimal performance and longevity- Utilize advanced diagnostic tools and techni...
Field Service Technician
Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matchin...
Field Service Mechanic/Technician - Forklifts & Heavy Machinery
With a strong commitment to innovation, quality, and customer service, we are a leading force in the industry. Join Our Team as a Field Service Technician!. Do you have a knack for fixing things and love working with your hands? Are you a skilled mechanic with a passion for problem-solving and excep...
Field Service Technician - Industrial Mechanic
Additionally, we offer our Field Service Technician - Industrial Mechanic company-provided uniforms, uniform laundry services, paid travel, and a per diem while traveling for work. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital s...
HVAC/R Field Service Technician-Data Centers
Position/Title: Field Service Technician. Coordinate status of all service activity with Field Service Coordinators. The technician must accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance. Thoroughly document all service activit...