Senior Telephony EngineerVirtualVocations • Buffalo, New York, United States
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Senior Telephony Engineer
VirtualVocations • Buffalo, New York, United States
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A company is looking for a Senior Amazon Connect Developer.
Key Responsibilities
Own the architecture and roadmap for Amazon Connect and Salesforce Service Cloud Voice
Design, build, and maintain contact flows, routing strategies, and analytics
Implement and govern Salesforce Voice configuration and build integrations using AWS and Salesforce
Required Qualifications
5 - 10+ years in telephony / contact center engineering; 3+ years hands-on with Amazon Connect; 2+ years with Salesforce Service Cloud Voice
Expertise in Amazon Connect, Salesforce Voice / Service Cloud, and AWS services
Strong grasp of security, compliance, and data governance
Agile / scrum experience
Experience with telephony fundamentals and integrations / APIs
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Senior Engineer • Buffalo, New York, United States
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