Summary
- Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work / life balance, and a market competitive salary.
- This posting is for all Customer Service Rep roles. We will review schedules and locations during HR phone - / hour. Medical office experience will weigh heavier than non medical customer service experience.
- These roles are in a front end medical office - IN PERSON role.
The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice / Department.
Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records.
Depending on the specific Practice / Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts.
Late hours, holidays and weekends may be required. Other duties as assigned by the Manager / Supervisor of the department.
Requirements
Educational Requirements
Degree / Diploma Obtained Program of Study Required /
Preferred and / or High School Diploma or EquivalentRequired
Experience Requirements
Minimum Years Required Area of Experience Required /
Preferred and / or InsurancePreferredorCustomer ServicePreferred
Additional Requirements
1-2 years prior experience required for Lee Health Solutions.
State of Florida Licensure Requirements
Licenses Required /
Preferred and / or Not Required
Certifications / Registration Requirements
Certificates / Registrations Required /
Preferred and / or
Additional Requirements
Basic Life Support (BLS) may be required at some locations within 90 days of hire.
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