Salesforce Marketing Cloud Product Owner (REMOTE)

EnerSys is the global leader in stored energy solutions for industrial applications. We have over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries.

Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. We complement our extensive line of Motive Power and Energy Systems with a full range of integrated services and systems.

With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power / full solution for stored DC power products.

What We’re Offering

• Paid time off plus paid holidays
• Medical / dental / vision insurance plan
• Life insurance, short / long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
• 401K plan
• Culture : We value and strive for excellence in all that we do through innovative technology by creating long lasting relationships with our stakeholders, co-workers, and customers.

We continentally strive to foster teamwork, engagement and enhance our employee’s skills and competence by providing appropriate training.

Compensation Range : $117,200-$135,000

Compensation may vary based on applicant's work experience, education level, skill set, and / or location.

Job Purpose

The Salesforce Marketing Cloud Product Owner plays a pivotal role in advocating for business within the organization, ensuring business alignment with Salesforce solutions.

The Product Owner (PO) will manage and execute a Salesforce digital roadmap across the business to bring new experiences and features to employees and customers that will promote a most valued customer experience, and revenue growth by closely aligning business goals with Salesforce deliverables.

The goal is to standardize capabilities across lines of business (LOBs) and coordinate with other Product owners to build a common process and RACI for engaging with the business.

Up to 10% Travel Required

Essential Duties and Responsibilities

SUPERVISORY RESPONSIBILITIES :

1. Provide direct supervision, guidance, and mentorship to Product Administrator.

2. Review the detailed user story writing prepared by Product Administrator.

COMPETENCIES :

1. Decision-Making : Strong decision-making skills to prioritize features and enhancements based on business value and customer impact.

2. Problem-Solving : Analytical and problem-solving skills to address challenges and optimize the Salesforce platform for better performance and usability.

3. User Experience (UX) : Understanding of UX principles to ensure the platform is user-friendly and meets the needs of end-users.

Qualifications

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience :

• Bachelor's Degree required in Business Administration, Information Systems, Computer Science, or a related field.
• 2 3 years of relevant experience required.

Language Skills

Fluency in writing and speaking in English is required.

Mathematical Skills

• Addition, Subtraction, Multiplication, and Division : Fundamental operations for basic data manipulation and calculations
• Descriptive Statistics : Understanding of mean, median, mode, range, variance, and standard deviation to summarize data sets.
• Probability : Basic concepts of probability to assess risk and uncertainty in business scenarios.
• Equations and Formulas : Ability to work with equations and formulas for calculations and data analysis.
• Linear Relationships : Understanding linear equations and relationships, which can be useful in trend analysis and forecasting.

Reasoning Ability

• Data Interpretation : Skills to interpret and analyze data, identify patterns, and derive insights.
• Graphing and Visualization : Ability to create and interpret graphs, charts, and visual representations of data.

Certificates, Licenses, Registrations

Salesforce Certifications :

• Salesforce Certified Administrator
• Salesforce Certified Business Analyst
• Salesforce Certified Marketing Cloud Consultant (preferred)
• Salesforce Certified Advanced Administrator (optional)
• Salesforce Certified Sales Cloud Consultant (optional)
• Salesforce Certified Service Cloud Consultant (optional)

Other Skills and Abilities

• Salesforce Platform Knowledge : Deep understanding of Salesforce CRM functionality, including Sales Cloud, Service Cloud, Marketing Cloud, etc.
• Data Analysis : Proficiency in data analysis tools and techniques. Experience with SQL, Excel, and data visualization tools like Tableau.
• Process Mapping : Ability to create and interpret process flow diagrams and other business process documentation.
• Requirements Gathering : Skilled in eliciting, documenting, and managing business and technical requirements.
• Configuration and Customization : Basic understanding of Salesforce customization and configuration options, including workflows, process builder, and custom objects.

General Job Requirements

This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

EEO / Minority / Female / Vets / Disabled