Kennel Manager

Job Description

Job Description

Salary : $50000.00 - $55000.00

Position(s) : Manager Kennel and Pet Care Services

Last Revised : May 2024

Job Status : Non-Exempt / Full-time

Reports to : GM Supervisory

Responsibilities : Yes

I. GENERAL FUNCTIONS

The Manager Kennel and Pet Care Services supervises all KENL INN Pet Care Attendants and is responsible for the quality and quantity of services provided as well as the financial viability of the department.

Work includes ensuring self and team adhere to KENL INN quality and safety standards.

II. ESSENTIAL DUTIES & RESPONSIBILITIES

Directly supervises and coordinates all Pet Care Attendants. Carries out supervisory responsibilities in accordance with KENL INN’s policies and applicable laws.

Monitors and coordinates daily work schedule to expedite accomplishment or essential

and emergency tasks. Issues instructions to staff, examines work results, and provides training to improve performance.

Develops and implements changes in working conditions and use of equipment to increase efficiency of staff.

Analyzes and resolves work problems and / or assists staff in resolving work problems

Interviews candidates in accordance with best practices

Hires qualified candidates and trains to set new employees up for success, to include all Onboarding responsibilities

Appraises performance on an monthly / quarterly / annual basis

Use and maintain equipment and tools properly

Drives vehicle for pickup and delivery of customer’s pets as needed

Coordinates the ordering of supplies and equipment and maintains inventory control in conjunction with the General Manager

Performs related work as required and specified by the General Manager.

III. REQUIRED KNOWLEDGE, SKILLS, ABILITIES

Ability to communicate effectively and professionally both orally and in writing

Ability to lead and work with other staff to ensure coordination of activities

Ability to observe safety and security procedures, determine appropriate action beyond

guidelines, and report potentially unsafe conditions.

Ability to promote teamwork and maintain positive working relationships with all employees and departments

Considerable skill with handling pets, detecting medical problems, and quickly reacting to emergency situations

Ability to properly handle, exercise, and control large and / or difficult pets

Skilled at possessing professionalism, courtesy, tact, and sound judgment

Ability to write reports, business correspondence, and procedure manuals. Ability to

effectively present information and respond to questions from managers, staff, customers, and the general public.

Ability to add, subtract, multiply, and divide in all units of measure using whole

numbers, common fractions, and decimals. Ability to work with mathematical concepts such as probability and statistics.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Ability to define problems, collect data, establish facts, and draw valid conclusions

Knowledge of computer database software applications

Skilled at working with a diverse group of customers and co-workers

Strong organizational skills to manage case loads and business Plans and Actions

Ability to work well under time constraints and work a flexible work schedule

Ability to maintain confidentiality of customer and company information

Ability to establish and maintain effective working relationships with Owner, coworkers, customers, and other management

Ability to give and welcome feedback and contribute to building a positive team spirit

Strong supervisory skills

Able to work AM or PM shifts, overtime, holidays, weekends as needed

IV. DESIRABLE TRAINING AND EXPERIENCE

Associate degree or equivalent from two-year college or technical school; or 2-4 years related experience and / or training;

or equivalent combination of education and experience.

At least two - four years of experience with companion pets, hospitality and basic knowledge of pet behavior & characteristics is required.

Pet and Human CPR Certifications

V. MINIMUM QUALIFICATIONS

Graduation from a high school or equivalent and or college / university / technical school; or related experience and / or training;

or equivalent combination of education or experience

Must have or be able to obtain valid driver’s license and have reliable transportation to and from work

Must 19 years of age

Ability to work inside the United States

References and or background check required