Job Description
Job Description
Job Description
The Fitness Concierge is responsible for providing superior level customer service to our members, prospective members and guests.
As a Fitness Concierge, you will demonstrate an aptitude and command of our company-wide policies and initiatives to ensure the integrity of our brand.
The Concierge will ensure each member interaction is personalized guaranteeing the club provides the highest level of service.
Our Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives.
Responsibilities :
- Greet all members and guests with a smile and wish them well as they exit the club
- Check in all members and guests in accordance with company procedures
- Answer phones in courteous, helpful, professional manner
- Function as an initial source of information regarding all services available within our club
- Exemplify a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Maintain updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assist members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serve as point of contact for new member acquisition and member retention interactions
- Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
- Attend staff meetings and other meetings as required
- Function as a brand ambassador inside and outside of the gym
- Maintain an atmosphere which makes members feel welcome
- Maintain a professional disposition at all times
- Support the service desks and gym floor
- Communicate special events to members and guests
- Maintain a clean and organized work area
- Assist in all projects as delegated by club management
- Offer services direct to clients, partnering with all functional teams to deliver memorable experiences
- Resolve member concerns and escalate to a Manager as needed.
- Regular, consistent cleaning and sanitizing of communal spaces and assigned areas
Qualifications :
- Willing to become CPR / AED Certified (Training provided)
- Basic computer proficiency
- Ability to multi-task and maintain a controlled and professional demeanor.
- Able to work varied shifts, including days and evenings
- Passion to serve others
- Effective communication skills
- Must be able to stand, walk, sit, reach, and bend for the duration of a shift
- Must enjoy working in a team environment
- 6-12 months of experience in a customer service environment is preferred
- Must be 18 years of age or older
Fitness Club Concierge
Our Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives. The Fitness Concierge is responsible for providing superior level customer service to our members, prospective members and guests. As a Fitness Concierge, you will demonstrat...
Fitness Club Concierge
Fitness Concierges have an inside track to become Personal Trainers, Group Fitness Instructors and Sales Representatives. The Fitness Concierge is responsible for . As a Fitness Concierge, you will demonstrate an aptitude and command of our company-wide policies and initiatives to ensure the in...
Spa Concierge
We are hiring for Full Time or Part Time Spa Concierges. ...
Concierge (Part - Time)
Our company is a leading expert in the Residential Services market with properties throughout New Jersey.We have openings at our Linden locations.SHIFTS AVAILABLE: Saturday - Sunday 7 AM - 3 PM .The ideal candidate will have superior experience in the following areas including, but not limited to:.E...
Front Desk Agent
Requires continual standing and movement throughout front office area. Other duties as assigned by the supervisor such as assisting PBX operators or reservations agents. Ability to stand and move throughout front office and continuously perform essential job functions. ...
Concierge
At Maverick Concierge, we go beyond basic concierge services to deliver exceptional customer service. The Concierge will be responsible for providing concierge services, managing reservations, communicating effectively, handling receptionist duties, and delivering exceptional customer service. Our t...
Front Desk Agent - Element by Westin Wood Ridge
Front Desk / Reception Agent brings to life the brand's core values in all aspects of the operation. As a Front Desk Reception agent, you'll have every opportunity to "make someone's stay", by making their day. As a Front Desk / Reception Agent, you will:. ...
Front Desk Agent
Come join the team at the Courtyard by Marriott Montvale!! As a Front Office Agent you will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. Fully comprehend and...
Leads Concierge
We are looking for a driven, customer-focused individual to join our Lead Process department as a Lead Concierge. With a passion for delivering high-quality service and commitment to operational excellent, the Lead Concierge will collaborate closely with our retail network and internal teams to enha...
Customer Support, Care Concierge
View all jobs Commercial California, United States Director of Clinic Growth Medical Operations New Jersey, United States Customer Support, Care Concierge Medical Operations New Jersey, United States Medical Administrative Assistant (Virtual) Medical Operations New Jersey, United States Care Concier...