General Manager

JOB SUMMARY

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As a General Manager at 24 Hour Fitness, you will ignite passion and purpose in your team, your members, and your community.

As the head coach and driving force behind operational excellence, unparalleled customer service, and a pristine environment, you'll lead a dynamic team to deliver on our service promise.

Embodying the role of a player-coach, you'll inspire and train your team, setting ambitious goals with clear metrics and action plans.

Through fostering an inclusive culture that mirrors our brand, values, and strategy, you'll cultivate a team that not only meets but exceeds our members' expectations.

ESSENTIAL DUTIES & RESPONSIBILTIES

• Recruit, train, and develop a high-performing team, providing ongoing coaching, feedback, and performance evaluations.
• Provide visionary leadership to the team, setting clear objectives, delegating responsibilities, and fostering a culture of excellence and accountability.
• Positively impact the lives of your members by fostering a sense of community and belonging that encourages them to keep showing up to achieve their fitness goals.
• Oversee day-to-day club operations, including facility maintenance, equipment upkeep, and cleanliness standards.
• Develop and implement strategies to drive membership sales, personal training sessions, and other revenue streams, meeting or exceeding targets.
• Manage budgets effectively, control expenses, and maximize profitability while adhering to company policies and procedures.
• Implement safety protocols and procedures to ensure the well-being of members and staff, in compliance with health and safety regulations.
• Build relationships within the local community, representing the gym at events, and implementing outreach initiatives to attract new members.
• Develop and execute retention strategies, such as member engagement programs, events, and incentives.
• Ensure adherence to company policies, procedures, and standards, as well as relevant industry regulations.
• Drive Net Promoter Score (NPS) by ensuring exceptional customer service delivery, addressing member concerns promptly and fostering a clean, friendly and well-maintained environment.

QUALIFICATIONS

Required Knowledge, Skills & Abilities

• 3-5+ years of management experience in the broader retail / hospitality / fitness industry, with a proven track record of success.
• 2-4 years of progressive management experience supervising 3-10+ employees in a team environment with measurable employee development and promotion outcomes.
• Ability to inspire and lead teams to implement and deliver on member and team member initiatives through a strong service focus and creating and implementing a consistent and robust service culture.
• Ability to create a high-performance culture through people development, innovation, and collaboration within your team.
• Excellent communication, interpersonal, and customer service skills.
• CPR / AED certification (or willingness to obtain).

Preferred Knowledge, Skills & Abilities

• Bachelor's degree in Business Administration, Sports Management, or a related field.
• Additional certifications in personal training, such as NASM, ACE, ISSA, etc.
• Familiarity with sales techniques and strategies.
• Active involvement in the fitness community through professional associations or networking events.

Physical Demands / Environmental Conditions

• While performing duties of this job, the employee is regularly required to stand, walk.
• Frequently required to climb, balance, stoop, kneel, crouch or crawl.
• Regularly required to lift up to 25 pounds. Occasionally required to lift up to 100 pounds.
• Telephone usage : ability to communicate with internal and external members.
• Required usage of cleaning chemicals, ladders, utensils and equipment.
• Regularly exposed to moving mechanical parts.
• Noise level in the environment is occasionally loud.

Travel Requirement

Ability to travel up to 10% of the time to attend training sessions and meetings.

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