Host/Hostess

ESSENTIAL FUNCTIONS

• Greet guests upon arrival and provide a warm welcome.
• Assist guests with check-in and check-out procedures efficiently and accurately.
• Provide information about hotel facilities, services, and local attractions.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Maintain accurate records of guest bookings and payments.
• Coordinate with housekeeping and maintenance departments to ensure guest rooms are ready for occupancy.
• Monitor and ensure the cleanliness and organization of the lobby and guest areas.
• Uphold hotel policies and procedures and ensure compliance with health and safety regulations.
• Collaborate with other hotel staff to ensure guests have a seamless experience.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES :

• Exceptional customer service skills with a focus on guest satisfaction.
• Proficient in reservation management and optimizing seating arrangements.
• Clear and effective verbal communication abilities.
• Skilled in conflict resolution and handling guest concerns professionally.
• Strong multitasking capabilities, including phone handling and coordination with servers.
• Team player with a collaborative approach to restaurant operations.
• Meticulous attention to detail in seating and guest requests.
• Adaptable to fast-paced environments and changing priorities.
• Maintains a professional demeanor and appearance consistently.

PHYSICAL DEMANDS :

• While performing the duties of this job, the employee will be required to routinely, stand and walk for long periods of time;
• may be required to sit for long periods of time; use hands and fingers repetitively; view computer screens for long periods of time;

use office equipment, including a telephone; reach with hands and arms; and stoop, kneel or crouch and frequently required to walk, climb stairs, talk and hear.

• May be required to regularly lift and / or move up to 10 pounds, frequently lift and / or move up to 25 pounds, and occasionally lift and / or move up to 50 pounds.
• Must be capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

QUALIFICATION STANDARDS :

• Previous experience in a customer service role, preferably in the hospitality industry.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and a proactive approach to problem-solving.
• Ability to work efficiently both independently and as part of a team.
• Flexibility to work shifts, including evenings, weekends, and holidays.
15 days ago