IT Support Specialist - Hardware & Deployment Services at Luxoft San Antonio, TXLuxoft • San Antonio, TX, US
IT Support Specialist - Hardware & Deployment Services at Luxoft San Antonio, TX
Luxoft • San Antonio, TX, US
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job_description.job_card.job_description5+ years in IT ITIL Service Desk, ITSM Hardware Deploy and Maintenance Troubleshoot Communication skills with non IT People Ability to work autonomously.
Overview
IT Support Specialist - Hardware & Deployment Services job at Luxoft. San Antonio, TX.
Project Description
As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.
Responsibilities
- Image and deploy hardware / software for new hires and acquisitions.
- Recover and re-image existing hardware for re-deployment.
- Follow all escalation procedures according to service level agreement
- Use remote control tool to assist end users when needed
- Provide an accurate record of each call in incident management tracking tool
- Anticipate customer needs and proactively identifies solutions
- Plan, prioritize, organize and complete work to meet established objectives
Mandatory Skills Description
Nice-to-Have Skills Description
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It Support Specialist • San Antonio, TX, US