RETAIL SUPERVISOR

Overview

We are seeking a dedicated and customer-centric Retail Supervisor to join our team. Reporting directly to the General Manager, you will play a vital role in managing the daily operations of our dispensary, leading a team that upholds Joy Leaf's standards of service and education.

In addition, you will implement and maintain Joy Leaf's policies and procedures, ensuring compliance with all state and local laws and regulations.

Essential Job Duties and Responsibilities :

• Take responsibility for either opening or closing the dispensary, serving as a key holder.
• Greet & interact with customers on the sales floor, providing exceptional service fostering a strong and lasting relationship with customers utilizing the Joyleaf Way
• Develop a deep understanding of our retail inventory assortment, enabling you to recommend the right products to customers.
• Assist in training Associates to maintain a strong knowledge of our product offerings.
• Manage the day-to-day merchandising displays on the sales floor, ensuring accurate inventory placement and presentation.
• Perform cash management duties that include daily opening and / or closing procedures, and assisting customers to cash out.
• Coordinate inventory receipts and manage inventory intake during weekdays.
• Execute product labeling procedures to ensure compliance with internal operating procedures and NJ regulations.
• Ensure the completeness, existence, and accuracy of inventory at all times through regular inventory counts and maintaining a reconciled system between Joy Leaf POS (Sweed) and the State METRC.
• Manage order fulfillment to ensure timely in-store customer fulfillment.
• Assist with leading Inventory Associates on daily tasks and giving feedback as needed
• Regularly sweep online menu, ensuring product display and information accuracy, editing as needed
• Execute daily / weekly / monthly front of house tasks assigned by Manager on Duty during assigned shift
• Responsible to complete and maintain NJ compliance training of SOP's of the sales floor, cash registers, and Sweed POS system.
• Ad-hoc other responsibilities as assigned by management
• Actively participate in daily stand-up meetings, contributing to team collaboration and communication.
• Project a positive image of the organization to employees, customers, industry partners, and the community.

Requirements :

• High school diploma or equivalent; additional education or training in selling or customer service is preferred.
• Proven experience in a similar role, preferably in the cannabis retail industry.
• Strong knowledge of compliance regulations and experience implementing compliance measures.
• Excellent leadership and team-building skills with the ability to coach and develop employees.
• Exceptional organizational and time-management abilities.
• Excellent problem-solving skills and the ability to make informed decisions in a fast-paced environment.
• Strong communication and interpersonal skills to provide outstanding customer service.
• Ability to work collaboratively with cross-functional teams.
• Knowledge of Sweed POS system or similar point-of-sale systems.
• Understanding of cannabis products, industry trends, and regulations.
• Availability to work at irregular hours, e.g. nights and weekends, overtime, alternating shifts.

Physical Demands / Requirements :

This position requires the employee to frequently remain stationary (sit or stand) up to 50% of the time or more on occasion.

Employees will frequently operate a computer and / or other machinery. Employees may be required to lift and carry boxes of more than 10 pounds frequently and may occasionally be required to lift boxes of more than 30 pounds.

The person in this position frequently communicates with staff members, leadership and customers and must be able to exchange accurate information in various types of customer service, employee relations, business, and / or retail situations.

Pay range : $20 per hour

Required skills

Description of Work Environment :

The position requires work at irregular hours, e.g. nights and weekends, overtime, alternating shifts.

Joyleaf is an Equal Opportunity Employer and we are committed to creating a diverse and inclusive company culture Joyleaf does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.

Joyleaf is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Joyleaf will take steps to assure that people needing accommodations are provided reasonable accommodations.

Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and / or to receive all other benefits and privileges of employment, please contact us.

If you have a passion for delivering exceptional customer experiences, a strong understanding of compliance requirements, and the ability to lead a team to success, we invite you to apply.

Join our team at Joy Leaf and contribute to our mission of providing joyful experiences and exceptional service to our valued customers.

Together, let's build a joyful and inclusive community centered around knowledge, empathy, and fun. Apply today to embark on a rewarding journey with us!

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