This is a remote position.
About the Remote Call Center Representative Position
We’re seeking a personable, customer service oriented individual to join our team as a Call Center Representative in a contractor role.
As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.
You will manage cases, for inbound and outbound calls needing for various fortune 500 companies.
In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.
Call Center Representative Responsibilities
- Handle inbound and outbound client calls promptly
- Follow company’s call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Call Center Representative Requirements
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma / GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision-making skills
- Bilingual speakers preferred not required
Requirements
No Chromebooks!! Mac Systems are capable with some clients ?*
PC Requirements :
Dual-core 2.8 GHz or better or Intel " i " class or AMD Phenom X2 class or better.
64 GB total Hard Drive or higher.
16 GB of RAM or better
USB VoIP Headset.
Windows 10 or 11
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