Senior Manager, Retail Advisory Client Experience

Your Opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together.

The Retail Advisory & Regulatory Experience team is responsible for the following interrelated functions :

• Retail Advisory Advice Experience : Represent Retail Advisory needs and provide sponsor-level support for CS&Co.’s Advisory products, including representing the retail perspective on Advisory-related initiatives & priorities, ensuring Advisory products are properly integrated within retail channels, and facilitating the Advisory Products Sponsor Council.
• Advice Documentation Business Ownership : Serve as business owner of Advice Documentation (., Salesforce, BST) and processes (.

MID), including : business requirements, issue resolution, change management, resource maintenance (., data tables, Advice Spectrum), training and audit / regulatory inquiry.

• Retail Disclosure Management : Manage the Disclosure Management program for Retail, including coordination across retail, reporting to key governance forums, and the management of critical retail-owned disclosures.
• Regulatory Initiatives : Develop & implement solutions to address regulatory change as well as improve existing regulatory processes as well as provide thought partnership on critical projects, largely focused on regulation and controls.

To fulfill this vision, the team collaborates with a broad set of stakeholders and partners our executive leadership, field and client-facing colleagues, legal and compliance, product and technology to ensure key decisions are designed with a focus on the client and / or user experience and executed smoothly across the organization.

The individual contributor Senior Manager role in the Retail Advisory Client Experience team will play a pivotal role in supporting Retail Advisory Client Experience and Regulatory Initiatives .

The successful candidate will possess a combination of project execution skills, strategic thinking, regulatory knowledge, and relationship management abilities that allows them to quickly shift from strategic thinking to tactical execution.

They will also be comfortable operating with minimal supervision in dynamic and ambiguous environment. The Sr. Manager will report to the Director of Retail Advisory Client Experience.

The position is responsible for

Activation / Decision Making Activate leading large, complex cross-functional projects, with a large number of cross-functional stakeholders, through ambiguity to successful execution, structuring meetings to drive to a conclusion and move agenda forward.

Com munication - Mastery in creating executive-level PowerPoint materials and telling a compelling story to influence stakeholders and leadership Partnership Create trusted and thoughtful partnerships across the organization, including both business and control partners, to gather insights, and inform and deliver upon the strategy Regulatory Passion for understanding regulation, learning it, understanding how it impacts how Schwab gives advice and supports its retail clients.

What you’ll do :

• Lead and execute on key Advisory project efforts, regulatory initiatives and / or remediation efforts, partnering with internal stakeholders including sales, marketing, operations, legal, compliance, and supervision to develop a point of view on cross-organizational decisions, develop executive-level materials to support these topics, and effectively drive decisions across a diverse set of stakeholders with unique needs.
• Establish cross functional partnerships with field partners to identify needs and opportunities that will inform the roadmap for Advisory programs within Retail.
• Deliver data-driven insights and produce recommendations to support strategic direction and business prioritization; Identify and ensure tracking of key metrics along with ability to identify needed analytics to further the outcomes needed for the Advisory programs.
• Assist with facilitation of key governance forum for Advisory programs
• Through relationship development and self-learning, create a deep knowledge of Schwab’s Advisory programs within Retail understanding offer delivery, eligibility, regulatory obligations, and supporting processes for our Advice providers and clients.

What you have

Required Qualifications

• Bachelor’s degree
• 5-7 years Financial Services industry experience; relevant strategy and / or project management experience
• Mastery in creating and communicating executive-level PowerPoint materials to tell a compelling story and drive leadership decisions
• Ability to synthesize data, identify opportunities, make recommendations, and create plans to deliver experiences that meet the needs of our Retail Advisory Clients
• Leadership and relationship-building skills, including ability to influence and drive decisions across all levels of the organization
• Agility to thrive in a dynamic and fast-moving work environment, including the ability to make significant progress with minimal direction and adjust priorities
• Strong planning and organizational skills; ability to manage multiple tracks of work that vary in scope and complexity simultaneously
• Strong knowledge of Microsoft Excel, Word, and PowerPoint

Preferred Qualifications

• A curious mind with a can-do attitude and think critically to solve problems, understand complex regulatory issues and thrive in a complex, dynamic environment
• Rapid comprehension of complex situations and an ability to distill decision optionality to leadership for strategic alignment
• Strong attention to detail, and the ability to multi-task and work efficiently to meet tight deadlines with little supervision
• Strong sense of urgency and proactive approach

Why work for us?

Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams.

Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.

Benefits : A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home today and in the future.