Reservation Sales & Service Specialist

Job Description

Job Description

Multiple positions available Full Time, Permanent

100% remote, based in the United States

Training Dates : August 6 August 22, 2024

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander.

to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe.

We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on.

as well as our commitment to sustainability! Watch a video about the Lighthouse Project to find out more about these efforts!

We are always on the hunt for exciting, team associates passionate about life and work : People who are easily inspired and excited about what they do.

We offer incredible career opportunities in a variety of roles including, but not limited to : vacation planning, reservations, marketing, finance, IT, and customer care.

Company Benefits Include : Pension Plan, 401K Match, 16-26 days of vacation, health, vision, dental and life insurance, Work from home options, and Home office internet reimbursement.

Exciting Travel Benefits : 70 to 90% off tours and cruises (plus discounts for friends and family), a free Avalon cruise after 2 years, and special deals with travel partners like Marriott, Expedia, IATA / IATAN, Norwegian Cruise Line, Hertz, and Thrift Car Rentals to name a few.

THE ROLE OF A RESERVATION SALES & SERVICE SPECIALIST

A Travel Reservation Sales and Service Specialist interacts directly with the customer’s travel agent by managing inbound phone calls to sell GVI products, answer inquiries, and resolve problems.

EXPERIENCE / SKILLS REQUIRED

• 1-3 years customer service experience
• At least 1 year of call center; Ability to answer 30+ calls per day
• Ability to successfully work in multiple applications using dual monitors
• Excellent relationship building skills
• Detail oriented

EXPERIENCE / SKILLS PREFERRED

• Providing an excellent customer experience through the sales cycle to increase customer loyalty
• Building customer relationships
• Technical and functional skills using a variety of computer applications. In-house this includes the reservation systems, Microsoft 365 tools including Outlook, Excel, Teams, SharePoint, and scheduling and telephony tools.
• Working with points of interest / geography
• Ability to work in a call center environment that includes structure, shifts, performance measurements, etc.
• Travel industry experience

RESPONSIBILITIES

• Managing inbound phone calls while maintaining productivity goals that support industry-leading inbound service levels
• Reaching and exceeding sales objectives by selling travel packages and product up-sells and cross-sells
• Handling inbound sales and service calls using industry-best customer sales techniques
• Collaboration with internal departments
• Improving customer satisfaction and loyalty by ensuring customers receive accurate, timely, and quality information about the products we are supplying.
• Cultivating and maintaining on-going relationships with all accounts and influencing product loyalty
• Reaching and exceeding loyalty-based customer sales contact quality objectives by consistently looking for ways to create a positive, lasting memory of our interactions
• Contributing to a team effort by accomplishing related results or projects as needed
• Handling special projects as assigned through detailed program knowledge and interpersonal skills

Online attendance during training and facilitation is mandatory.

Globus family of brands is an equal opportunity employer. We prohibit discrimination and harassment of any type and afford equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Company Description

WELCOME TO THE GLOBUS FAMILY OF BRANDS!

Traveling the world is incredible...don't you agree? It opens us up to new cultures and experiences. Venturing across the globe invites us to wonder and wander.

to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe.

We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on.

as well as our commitment to sustainability!

We are always on the hunt for exciting, team associates passionate about life and work : People who are easily inspired and excited about what they do.

We offer incredible career opportunities in a variety of roles including, but not limited to : vacation planning, reservations, marketing, finance, IT, and customer care.

Company Description

WELCOME TO THE GLOBUS FAMILY OF BRANDS! r n r nTraveling the world is incredible...don't you agree? It opens us up to new cultures and experiences.

Venturing across the globe invites us to wonder and wander...to marvel and be moved. With 95 years in travel, the award-winning Globus family of brands creates vacations that offer travelers culture-rich experiences featuring must-see sights, the stories behind the scenes and countless joy-filled memories in more than 65 countries on six continents across the globe.

We began as a small family company with one man, his rowboat, and a dream in Switzerland in 1928. Nine decades later, the entrepreneurial spirit and ingenuity that created this family-owned institution lives on.

as well as our commitment to sustainability! r n r nWe are always on the hunt for exciting, team associates passionate about life and work : People who are easily inspired and excited about what they do.

We offer incredible career opportunities in a variety of roles including, but not limited to : vacation planning, reservations, marketing, finance, IT, and customer care.