Customer Service Representative
Job Description
Job Description
Our company’s Customer Service Representatives act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process.
The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative.
Our Customer Service Representatives can put themselves in their customer’s shoes and advocate for them when necessary.
Customer Service Representative Responsibilities :
Provide customer support to new and existing customer accounts
Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retention
Build sustainable relationships and trust with customer accounts through open and interactive communication
Deliver quality product presentations and answer questions with honesty and transparency
Meet personal and customer service sales metrics and evaluate performance on a weekly basis
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolution
Keep records of customer interactions and transactions in accordance with the company confidentiality mandates
Customer Service Representative Requirements :
Experience in customer service, customer support, sales or related field
Track record of going above and beyond for customers
Strong active listening skills and ability to build rapport with various personalities
Quick learner and able to process constructive feedback in a positive manner
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school degree
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