What we offer
- Excellent health benefits plan, which includes medical, vision and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
Work closely with the Key Accounts Managers (KAMs) to implement, strengthen, and grow Key Accounts programs through high level client contact activity, project management, and customer service.
The KAC will act as the liaison between the Key Accounts client, National Accounts Team, and Franchise system to build profitable relationships in all regions.
Major Duties and Responsibilities
- Key Accounts Support : Provide Customer Service and Support to both internal and external clients.
- Contract / Bulletin Development and Implementation : Work with respective KAMs to draft and monitor contract / bulletin and implementation plans for each key account.
- Program Maintenance : Work with respective KAMs to maintain, grow and strengthen Key Accounts Programs.
- Special Projects (as requested) : Assist KAMs with projects related to Key Accounts. Ensure projects are defined and implemented timely to meet client(s) needs.
- Payment and Issue Resolution : Assist with Customer Service and Payment issue to completion.
- Maintain current and accurate records (paper and electronic) of account and contact information.
- Event support (i.e PLRB, Client Specific Showcases)
- Back Up Call Center Agent Qualify and Dispatch Claims, as needed.
Required Qualifications
- Ability to read, write, and speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
- Inside Sales / Business Development and / or Customer Service Experience.
- Property Insurance Experience, a plus.
- Proficient in the use of Microsoft Word and PowerPoint.
- Knowledge of Outlook, Excel, and Client Relationship Management (CRM) software a plus.
- Strong Customer Service Skills.
- Communications Skills.
- Computer Skills
- Business Management, Marketing and / or Related Degree
Working Conditions
- Fast-paced, high pressure office environment.
- Standard working hours, based on a 40 hour work week.
- Additional working hours required as needed to complete testing assignments and projects on schedule.
- Minimal travel as required for business needs.
About SERVPRO
For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada.
Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.
Key Accounts Coordinator
Work closely with the Key Accounts Managers (KAMs) to implement, strengthen, and grow Key Accounts programs through high level client contact activity, project management, and customer service. The KAC will act as the liaison between the Key Accounts client, National Accounts Team, and Franchise sys...
Logistics Coordinator
As a Logistics Coordinator you will be overseeing the receiving, handling, and movement of materials and shipments, ensuring accuracy and adherence to procedures. Coordinates with other functional areas and logistics team members to implement best practices, with the end goal of driving improved con...
Accounts Payable Specialist
The position supports the Department through procurement and management of capital and sensitive assets agency wide.The preferred candidate will have experience performing a wide variety of administrative functions.We are seeking a candidate who possess a strong work ethic, is comfortable working wi...
Remote Commercial Lines Account Manager
The Commercial Lines Account Manager is responsible for providing exceptional customer service to clients by handling inquiries, processing insurance policy changes, assisting with claims, and ensuring a positive customer experience. The Commercial Lines Account Manager serves as the primary point o...
Assistant Manager
The Assistant Manager refers to supervisory full worker who performs the duties of a Cook, Food Service worker, Cashier, Clerk & Dishwasher. Assistant Manager MUST be able to work all shifts to include Weekends and Nights. ...
Accounts Payable and Administrative Specialist
Ensures and enforces high quality work product through implementation of proper accounts payable practices, policies and principles. Previous accounts payable experience. Record expenses to accounts and cost centers by analyzing invoice/expense reports. ...
Accounts Payable Coordinator
The Accounts Payable Coordinator is responsible for accurate entry and coding of vendor invoices, as well as auditing employee expense reports. Saving invoices from the respective Accounts Payable email account. ...
Senior Project Manager
The Senior Project Manager role plans, directs, manages and provides oversight of assigned construction consulting projects to ensure that DBI goals and objectives are accomplished within prescribed schedule and budget parameters. Provides internal and external coordination and collaboration with pr...
Architectural Education Project Manager
Education Project Manager Resume. We are seeking a highly respected and motivated education architect to manage projects and clients in our Nashville Education Studio. This position requires close collaboration with our Studio Leaders and Managing Partners to build trust with clients by providing be...
Project Coordinator
The Project Coordinator will work closely with internal teams and external vendors to ensure efficient project execution and reporting. The Project Coordinator will support day-to-day operations by managing construction files, coordinating vendor invoices, and assisting with financial and administra...