Senior Manager - Small and Mid-size Enterprise Business Conduct

You Lead the Way. We've Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other.

Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success.

Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day.

And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The US Small and Mid-size Enterprise ("SME") team of 1000+ Sales and Account Development professionals as well as a niche Underwriting Advisory team is responsible for acquisition, growth and retention of US companies up to $300M in annual revenues.

By offering a suite of payment and lending products, American Express helps businesses of all sizes do more business, from everyday business spending, to travel, to business financing.

This is an opportunity to help implement and execute on US SME's most important strategic priority - ensuring that the organization provides a best-in-class sales and account management experience that adheres to our AXP values and sales policies.

The Commercial Effectiveness & Governance Team is responsible for overseeing overall quality and compliance with applicable laws / regulations within Global Commercial Services, US SME.

This Sr. Manager will be strategic and executional thinker who possesses the knowledge, integrity, and composure to understand, own, and optimize detailed end-to-end processes related to compliance and business conduct;

interact with multiple key business partners; and help design and implement a long-term vision of success.

Key responsibilities :

• Partner with Control Management, Line of Business Compliance Officer, and other business conduct partners and key business partners to monitor and assess end-to-end compliance for SME, with a particular focus on supporting the account development teams
• Support critical line of business partners and Control Management with inquiries, remediations, and audits
• Assist with remediation of compliance gaps across SME - whether self-identified or as a result of gaps identified by compliance partners
• Ensure there is an adequate and effective sales practices and business conduct training program in place and delivered to commercial teams
• Lead project management for SME business conduct initiatives
• Own change management needs for business conduct initiatives and develop strategies to enable SME teams to implement changes effectively
• Monitor SME Sales adherence to required sales practices guidelines including proper adherence to SIP and Rules of Engagement policies and required documentation and support in Salesforce
• Help reinforce and improve a culture of compliance across SME
• Lead the performance of compliance analysts
• Other duties as assigned

Minimum Qualifications :

• Leader with a track record of the highest level of integrity, with experience working with Sales and / or Account Development teams driving compliance initiatives.
• Experience working with compliance-related initiatives and familiarity with Control Management, LOBCO, and Internal Audit processes
• Strategic thinker with ability to ensure effective implementation of complex strategies
• Outstanding ability to collaborate with business partners
• Proven analytical understanding; with ability to synthesize data into a cohesive message and strategy
• Effective oral and written communications skills
• Experience in project management, ability to set priorities and handle tasks to get results within short time frame while implementing longer-term strategy
• Strong relationship / interpersonal skills with ability to build trust and followership
• Ability to handle critical issues with complete confidentiality
• Experience dealing and interacting with commercial teams including both sales and account development practices

Preferred Qualifications :

Familiarity with Sales and Account Development systems and tools (i.e., Salesforce, Tableau, Office Suite) a plus

Qualifications

Salary Range : $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture.

Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers / Employees - Click here to view the "Know Your Rights" poster and the Pay Transparency Policy Statement.

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