Customer Service Senior Representative- Express Scripts- Hybrid

The Cigna Group
CT, Bloomfield, 900 Cottage Grove Rd Wilde Bldg
Full-time

ESSENTIAL FUNCTIONS

  • Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits.
  • Proactively communicate to field staff, nurse management, and patients.
  • Investigate / research issues and provide resolution.
  • Take initiative for problem solving with ability to multitask effectively and use critical thinking.
  • Correct and timely entry of data in appropriate systems.
  • A pro-active work ethic with ability to be managed / trained virtually
  • Proficiency and use of Excel and Outlook

QUALIFICATIONS

  • High School education or GED.
  • 3+ years of relevant Customer Service experience.
  • Microsoft Office Suite.
  • Extremely detailed oriented.
  • Excellent written and oral communication skills.
  • Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions.
  • 30+ days ago
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