Manager, Site Merchandising- Hardgoods

About the Team

The Digital team focuses on delivering a superior customer experience on petsmart.com and our mobile app. The team also guides revenue and profit growth for the digital business. Digital team associates focus on delivering initiatives that help our pet parents find and discover products, bring enterprise priorities to life digitally, design new user experiences, build new features and capabilities, and manage key omni-channel programs. We work to showcase our brand digitally through the lens of expertise and love and to provide a personalized experience for our consumers. The team takes a data-driven approach and leverages quantitative and qualitative insights to optimize the experience and make business decisions.

About the Location

Collaborative & Flexible Work Environment : We believe in fostering growth, teamwork and creativity in a dynamic workplace. This role is based at PetSmart’s Phoenix Home Office, where associates currently enjoy the benefits of in-person collaboration while having the flexibility to work remotely one day per week (a “flex workday” with leader approval), and an expected four days in the office. At PetSmart, you’ll be part of an engaging and supportive environment designed to help you and our teams thrive.

About the Job

The candidate is responsible for creating and setting the direction for category-specific e-commerce experiences, ensuring flawless execution, maintaining ongoing operations, driving site KPIs, and developing the team.

The ideal candidate will have experience in site merchandising and content management and possess a high level of attention to detail, as well as business acumen. The candidate should also be able to work independently and as part of a cross-functional team, manage projects effectively, and provide valuable insights.

This role requires a dynamic and adaptable leader committed to enhancing the digital customer experience and driving team performance.

Key Responsibilities :

• Strategic Leadership :

Develop annual & quarterly strategies in partnership with Merchandising and Marketing partners.

Drive visits, clarity, clicks, and conversions across the site.

Identify opportunities for cross-merchandising and support basket-building efforts.

Assess and elevate content strategies to drive conversion.

Monitor KPIs, provide insights, and make recommendations for future actions.

Foster a culture of belonging and prioritize team performance.

Qualifications :

About the Culture

At PetSmart, we work hard to create a culture where every associate feels like they truly belong and we celebrate the unique stories, backgrounds, and experiences our associates share.  These experiences not only bring new perspectives in shaping our Belonging culture but they’re core to PetSmart’s success.

Not sure if you meet 100% of the position requirements and whether you should apply? We’d still like to hear from you and encourage you to apply with us! You just may be the ideal candidate for this role, and if not this one, perhaps another position.

Our home office offers outstanding amenities in a fun and rewarding workplace including :

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected characteristics.