Retail Assistant Store Manager

POP MART, founded in 2010 (SEHK : 9992), is a market-leading entertainment company and a global champion of designer toy culture.

Through global artist development, IP operations, designer toy culture evangelism, and strategic investments, we have built an integrated platform covering the entire designer toy value chain, allowing artists to focus solely on their craft and giving stage to talent from all over the world.

With 4,000+ employees worldwide, POP MART has successfully set foot in more than 23 countries and regions, serving a diverse audience of cultural pioneers and art fans.

Job Overview

We are in search of an Assistant Store Manager with previous experience to help in supporting with all operational and customer facing task in store.

This person will be responsible for store opening and closing operations, ensuring that all store operations are occurring as expected, and providing a great experience in store.

This person needs to have a strong attention to detail and will be an expert in store processes, identifying opportunities for improvement and communicating barriers to the Store Manager.

The position reports to & receives functional guidance from the Store Manager.

What You Will Achieve

• Ensure consistent execution of inventory workflow processes, helping associates with standard operating procedures
• Act as a floor leader for associate questions and customer escalations
• Support associate onboarding and provide ongoing process training as needed
• Work with a manager to maintain the high quality and safety standards of the store
• Contribute to continuous improvement of store operations by identifying and communicating barriers to success
• Troubleshoot customer issues, modeling desired behavior for the team and escalating to a manager as needed
• Receive, stock, and replenish product
• Use systems to scan, process, and count inventory
• Operate point-of-sale (POS) systems and handle cash
• Rotate between additional duties as assigned

What You Will Need

• High school or equivalent diploma
• 3+ years of experience in a customer-facing environment
• 1+ year of floor leadership experience
• Demonstrated positive work attitude Interest in learning new skills
• Strong communication and customer service skills
• Ability to process information and operate store systems accurately
• Ability to lift up to 40 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation
• Availability to work when needed, including nights, weekends and holidays
• Candidates must be at least 18 years of age

What We Offer

• Market-competitive packages : we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead : we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge
• Career development : we work with you to advance your career through short-term assignments, and new experiences, etc.

You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.

POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic / civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.